Front of House Team Leader

Stonegate Pub Company; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A major pub and bar operator is seeking an experienced Front of House Team Leader at The Long Acre in Greater London. The candidate will lead a team, ensure a fantastic guest experience, and foster an inclusive atmosphere. Responsibilities include motivating staff and maintaining smooth operations. Ideal candidates should have strong leadership skills and a passion for customer service. The role offers various benefits including a rewards card, discounted rates at gyms, and early access to wages.

Benefits

25% off food and drink via MiXR App

Online discounts through Stonegate Xtra Rewards

VIP entry to Pubs and Bars

Corporate discount at David Lloyd and PureGym

Early access to earned wages through Stream

Qualifications

• Must be 18 or over due to the sale of alcohol.
• Experience in a front of house role is essential.
• Ability to foster a warm and welcoming environment.

Responsibilities

• Lead, motivate, and encourage the team to deliver excellent guest experiences.
• Work alongside management to maintain smooth operations.
• Engage confidently with guests and promote a vibrant atmosphere.

Skills

Leadership

Customer Service

Team Motivation

Communication

Job description

Westminster, Greater London, United Kingdom, WC2H 9NY

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at The Long Acre.

Can you

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

At Social Pub and Kitchen, we pride ourselves on being individually crafted and hero great experiences at any time of the day or night. We tailor to our diverse range of guests, and our teams create the perfect place to socialise with friends, whether that be for Bottomless Brunch, sport or to join us for a great night out. Each venue is different and has its own unique identity, and this is something we celebrate in our teams too. We need our team to engage confidently with our guests, have a passion for great beer, cocktails, and sport. If its live it’s on, and we are the place to watch it. The Long Acre is perfectly located between Covent Garden, Trafalgar Square, and Leicester Square. Famous for its cocktails, craft beer, amazing location, and fantastic atmosphere. What you will find is a fresh, modern bar with all the charm of a local pub. Our varied menu ensures there is something for all. Our guests can also enjoy the late-night vibe by heading downstairs to The LA Club, where they can keep dancing until 3am.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Corporate Discounted Rates at David Lloyd and PureGym
• Stream – Early access to your earned wages

To be considered for the Front of House Team Leader position at The Long Acre you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact The Long Acre directly.