Front of House Team Leader

Stonegate Pub Company; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading UK pub operator is seeking an experienced Front of House Team Leader for The Coach House in Greater London. The role requires leading and motivating a team to ensure guests receive exceptional experiences. Candidates must be 18 or older due to alcohol service. You will enjoy perks like discounts at various retailers and wellness facilities, all while working in a vibrant and friendly atmosphere dedicated to good food and great company.

Benefits

25% off food and drink for you and friends

Online benefits portal

VIP entry to pubs

Corporate discounted rates at gyms

Early access to earned wages

Qualifications

• Experience in leading a team in a hospitality environment.
• Ability to foster a warm and welcoming atmosphere.
• Strong communication skills.

Responsibilities

• Lead and motivate the wider team to deliver amazing guest experiences.
• Maintain operations and consistency.
• Create a welcoming environment for guests.

Skills

Leadership

Team motivation

Guest experience focus

Job description

Westminster, Greater London, United Kingdom, SW1Y 4EE

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues,including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at The Coach House.

Can you…

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

We are part of a handpicked, small batch of British pubs, designed to be welcoming spaces for both casual visitors and regulars. Our focus is creating memorable moments in a vibrant, social environment where people can unwind, connect, and enjoy. We offer well-loved traditional food and drink, made with care and served in a way that feels like home. We’re dedicated to offering a warm, authentic experience where good food, good drink, and great company always take centre stage. Welcome to The Coach House, the best pub in Piccadilly. We are located in the heart of London's West End. Our four-storey Coach House provides an unbeatable atmosphere for live sports, stand-up comedy, and classic British food and drink. Our guests can experience live sport like no other with our over 15 fully HD plasma screen TVs, projector screens, and sports table service, ensuring they don't miss any action. For those looking to celebrate something special we offer four private function rooms perfect for any occasion.

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Corporate Discounted Rates at David Lloyd and PureGym
• Stream – Early access to your earned wages

To be considered for the Front of House Team Leader position at The Coach House you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact The Coach House directly.