Front of House Team Leader

Slug & Lettuce Group; Cardiff; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hospitality group is seeking a Front of House Team Leader to lead a motivated team at their Cardiff location. The role includes overseeing daily operations and ensuring a warm, welcoming environment for guests. Ideal candidates should possess strong leadership skills and a focus on customer satisfaction. Benefits include discounts, flexibility in working hours, and development programs. Applicants must be 18 or over as the position involves the sale of alcohol.

Benefits

25% off food and drink with Reward Card

Online discounts portal

VIP entry to pubs and bars

Hotel discounts

Flexible working

Corporate discounted rates at gyms

Discounted dental insurance

Early access to earned wages

Award-winning development programmes

Qualifications

• Experience in leading and motivating a team.
• Ability to create a welcoming environment.
• Understanding of operational consistency.

Responsibilities

• Lead and encourage the wider team.
• Maintain smooth operations.
• Foster a warm and welcoming atmosphere.

Skills

Leadership

Team motivation

Customer service

Job description

Location - Slug And Lettuce

Front of House Team Leader

About Us

Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.

The Opportunity

We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Slug And Lettuce.

Can you …

• Work alongside the management team to bring our shared vision to life.
• Help maintain smooth operations and consistency.
• Foster a warm and welcoming environment where guests feel comfortable and valued.

A little bit about us…

Be Together. Get Together. Out Together. That’s our mantra! We’re S&L, where the lushest of eats meet all-time cocktail sensations. But we aren’t just about the here and now. We’re here for a good time and a long time, because we know all the best moments are the ones to remember. We serve energy and togetherness, and our squad is what makes it all possible. We’re after the inclusive, confident, fabulous fun lovers of the world who can slay the game and make S&L THE place to be. Located two minutes away from the bustling Queen Street and St. David's Shopping Centre, Slug & Lettuce, Cardiff is a top-notch destination for our guests to catch up with friends, enjoy private events, or host an all-important hen do. The modern bar with dining area also features a lovely outdoor garden perfect for alfresco food or drinks. The food on offer at Slug & Lettuce is bursting with fantastic choices. We offer the best happy hour in town with 2-4-1 cocktails all day, every day!

What's in it for you?

• Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
• Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
• VIP entry to our Pubs and Bars
• Stonegate Hotel Discounts
• Flexible working
• Corporate Discounted Rates at David Lloyd and PureGym
• Discounted Dental Insurance
• Stream – Early access to your earned wages
• Award winning development programmes

To be considered for the Front of House Team Leader position at Slug And Lettuce you must be 18 or over as the roles involves the sale of alcohol.

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Slug And Lettuce directly.