Front-of-House Team Lead, Client Services & Operations

Compass Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global service provider is seeking a Deputy Client Services Manager to support the management of a high-profile contract. This role entails leading a team, ensuring top-notch reception and switchboard services, and fostering outstanding client relationships. The ideal candidate will have at least two years of leadership experience, thrive in dynamic environments, and be committed to delivering a positive service experience. This position is based in Greater London with competitive benefits and a full-time contract.

Benefits

Exclusive travel and grocery discounts

Contributory pension scheme

Employee Assistance Program

Continuous learning and development opportunities

Paid day off for community service

Qualifications

• At least two years’ experience leading teams with confidence and empathy.
• Ability to thrive in a fast-paced environment.
• Experience in building strong client relationships.

Responsibilities

• Support daily operations, ensuring smooth service delivery.
• Lead, coach and inspire the front‑of‑house team.
• Build strong client relationships and respond professionally.

Skills

Leadership

Communication

Empathy

Proactive Service Improvement

Team Coaching

Job description

A leading global service provider is seeking a Deputy Client Services Manager to support the management of a high-profile contract. This role entails leading a team, ensuring top-notch reception and switchboard services, and fostering outstanding client relationships. The ideal candidate will have at least two years of leadership experience, thrive in dynamic environments, and be committed to delivering a positive service experience. This position is based in Greater London with competitive benefits and a full-time contract.