Front of House Manager (closed vacancy sorry)

Alexander Hotels; East Grinstead; On-site; GBP 29,000 - 35,000; Full time

Job summary

A distinguished hotel group in East Grinstead is seeking a Front of House Manager. In this role, you will oversee all guest services, hotel reception, and reception training, ensuring high standards and delivering exceptional hospitality. Ideal candidates will have a proven track record in a 4/5-star hotel environment, strong team management skills, and a passion for outstanding guest service. A competitive salary and great benefits, including holiday entitlements and discounts, are offered.

Benefits

4 weeks holiday rising to 5 weeks with service

Bank holidays

Free car parking

Employee uniform

Discounts on accommodation and treatments

Additional anniversary benefits

Qualifications

• Must be a well-presented front of house host with a warm disposition.
• Excellent eye for details and communication skills.
• Experience within the 4/5 Star Hotel Market is required.

Responsibilities

• Oversee all front of house service areas.
• Ensure high standards of guest service.
• Manage team training and performance.

Skills

Presentation skills

Attention to detail

Communication skills

Administration skills

Team management

Adaptability

Job description

Alexander House Hotel & Utopia Spa, East Street, Turners Hill, East Grinstead, West Sussex, RH10 4QD.

Front of House Manager (closed vacancy)

Salary: £35,000 per annum + monthly service charge payment.

Benefits

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform
• Discounted hotel accommodation for yourself and your family at all hotels
• Discounted hair treatments at our two Utopia Spas
• Discount off all food & beverage at all hotels
• Discount of individual treatments booked in our two Utopia Spas
• Discount on retail products in our two Utopia Spas
• Refer a friend staff recruitment scheme
• Additional benefits for 1 yr, 3 yr & 5 yr anniversaries: birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

The Place

Alexander House Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London. 5 Red Star Hotel, Award winning Utopia Spa, 57 bedrooms including the new luxury Cedar Lodge development and a 2-bedroom self-contained Gatehouse are available for guests. 2 Award winning restaurants, Reflections Restaurant (2 Rosette x 60 covers), AG’s Restaurant (3 Rosette x 35 covers) together with a range of conference and banqueting and private dining rooms catering for 8 to 95 guests.

The Role

Reporting to our General Manager you will be responsible and accountable for all front of house service areas including Guest Services, Hotel Reception, Concierge and Night Concierge. Your focus will be the consistent delivery of high standards of guest service across all front of house areas, while acting as the Hotels Host Manager ensuring our overall service reflects our 5 Red Star accreditation.

Duties include

• To ensure all front of house staff are recruited, trained and developed in line with current and future business requirements and budgets.
• To ensure all service standards to AA, SLH and Mystery Guest Standards are achieved consistently across all front of house areas.
• Be the designated Front of House trainer on ResLynx and Front of House procedures.
• Ensure the presentation of all front of house areas are clean, safe, welcoming and appealing with point-of-sale material displayed in line with agreed standards and legislation.
• Ensure all front of house team members are smart, punctual, polite, courteous and helpful to guests & colleagues at all times.
• Ensure team have all products and resources to deliver excellent service by an organised process of planning, stock taking and ordering.
• Ensure the team have excellent product knowledge of all facilities, prices and are up to date on any current special offers through effective communication and briefings.
• Performance management of the team through, training, coaching, support and actioning Disciplinary Procedures where other actions fail.
• Completion of Employee Performance Reviews.
• Set, implement and maintain Front of House Department SOPs, auditing standards to ensure compliance and actioning improvements/developments/shortcomings.
• Drive sales through service excellent, staff training, upselling.
• Manage all guest feedback platforms and processes personally including Revinate, TripAdvisor, Booking.com etc and ensure appropriate feedback and action is taken.
• Ensure accuracy of Front House financial transactions together with all Front of House administration, implementing control procedures to guarantee success.
• Ensure that all rotas for Front of House departments are prepared to ensure adequate cover while meeting budgetary requirements based on sales.
• Work with the senior team to generate ideas for product development to increase sales and meeting ever changing guest requirements.
• Manage the Duty Manager Rota and regularly carrying out Duty Manager shifts as required.
• Comply with legal and Company requirements for health & safety across all Front of House areas.

Requirements

• Must be an impeccably presented front of house host with a warm and friendly disposition.
• Excellent eye for details.
• Excellent communication skills both verbal and written.
• Accurate and thorough administration skills.
• An experienced front of house systems/reservations system user and trainer.
• Experience within the 4/5 Star Hotel Market.
• You will need a passion for hospitality and exceptional customer service.
• You must be able to demonstrate an ability to manage a team by coaching, developing and motivating others. Experience of developing teams to their full potential.
• Be a team player with the desire to develop yourself and those around you.
• Adaptable in their approach and able to work and adapt in a fast-changing environment.

Apply for this job (closed vacancy).