Front of House Manager

The Carnegie Club; Skibo; On-site; GBP 35,000 - 45,000; Full time

Job summary

A renowned hospitality venue in Scotland is seeking a Front of House Manager to deliver exceptional service and lead a dedicated team. This role requires a proven track record in hospitality management, strong emotional intelligence, and the ability to foster a culture of excellence. You will orchestrate guest experiences and build lasting relationships with members, ensuring every visit feels personal. The position offers a range of benefits, including gratuities and wellness support, while promoting team wellbeing and a supportive work environment.

Benefits

Share of gratuities

33 days annual leave pro‑rata

Occupational sick pay

Life cover

Access to wellness platform

Complimentary use of staff gym

Staff events

Qualifications

• Proven track record in senior hospitality or private members' club management.
• Ability to inspire trust, respect, and motivation with a care for people.
• Calm and solutions-oriented under pressure.

Responsibilities

• Lead and motivate the Front of House team to deliver excellent service.
• Build lasting relationships with members to enhance personalization.
• Ensure the environment is elegant, efficient, and welcoming.

Skills

Exceptional people leadership

Strong emotional intelligence

Communication and influencing skills

Proficiency in hospitality systems

Job description

Front of House Manager

Application Deadline: 30 January 2026

Department: Front of House

Employment Type: Permanent - Full Time

Location: Skibo Castle, Highland

Reporting To: Head of Operations

Description

As the leader of the Front of House operation, the Front of House Manager leads with warmth, professionalism, and an instinctive understanding of what makes each member feel valued. You orchestrate the rhythm of the Front of House, shaping every first impression, every warm welcome, and every farewell. This role goes beyond operations: it’s about creating a culture of excellence. You inspire your team to deliver experiences that feel effortless yet personal, setting the standard for refinement, authenticity, and belonging.

About The Role

Inspire and Lead

• Lead, motivate, and empower the Front of House team to deliver exceptional, personalised, and intuitive service that embodieskanıt the Club’s spirit.
• Set a clear vision for service excellence, professionalism, and hospitalityinstructions reflecting the Club’s values.
• Build a culture of accountability hocconfidence and pride through consistent communication, coaching, and recognition.

Member Experience

• Champion the Club’s standards of discretion, warmth, and authenticity in every guest interaction.
• Build lasting relationships with members – understanding their preferences and anticipating needs to ensure every visit feels personal.
• Resolve challenges with diplomacy and empathy, turning feedback into opportunities to strengthen loyalty.

Operational Oversight

• Develop and champion a cohesive vision for Front of House that drives seamless cross‑departmental વિકાસ and reflects the Club’s commitment to continuous evolution and improvement across the estate.
• Ensure the environment remains elegant, efficient, and welcoming at all times.
• Implement and refine processes that enhance consistency, service flow, and member satisfaction.

Who We Are Looking For

• Proven track record in senior hospitality or private members’ club management.
• Exceptional people leadership, naturally inspiring trust, respect, and motivation by leading by example with authority, integrity and a genuine care for people.
• Strong emotional intelligence, communication, and influencing skills, bringing clarity and solids to every interaction.
• A visionary mindset that brings the team along on the journey, uniting people behind a shared purpose and clear standards of excellence.
• Calm, confident, and solutions‑oriented under pressure, balancing authority with approachability.
• Proficiency in hospitality systems (PMS, POS, reservations).
• Commitment to team wellbeing, balanced rotas, and inclusive leadership.

You don't need to meet every point listed above to be a great fit for the role. Instead, focus on showcasing your strongest skills, experience and personal qualities – we're interested in what makes you a great fit for the role and how you can contribute your unique strengths to our team.

What We Offer You

• Share of gratuities
• 33 days annual leave pro‑rata
• Auto enrolment pension scheme
• Occupational sick pay
• Family friendly support
• Life cover
• Access to wellness platform providing support on nutrition, exercise, health, finances, legal support and more
• Access to staff benefit scheme which includes cycle to work and tech scheme, contribution towards eyecare and discounts on high‑street retailers
• Local staff transport service
• Meals on shift provided free of charge
• Complimentary use of staff gym
• ‘Refer a friend’ bonus scheme
• Staff events
• Long Service Awards

Don’t forget to check out our Benefits section on the Homepage for more details!