Front of House Lead: Client Experience & Events

Browne Jacobson LLP; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading law firm in Cardiff is seeking a Front of House Co-ordinator to join their team. Your role will involve delivering exceptional client service, managing reception tasks, overseeing the team in the absence of the manager, and supporting various administrative and operational functions. The ideal candidate will have experience in hospitality or retail, strong problem-solving skills, and the ability to work collaboratively. This position offers an exciting opportunity to make a positive impact in a dynamic environment.

Qualifications

• Confident interacting with a variety of people in-person, via telephone, and email.
• Experience of working in a reception, hospitality, or luxury retail environment.
• Able to apply problem-solving skills on a regular basis.
• Proactive and forward-thinking with a keen eye for detail.
• Organised, able to multi-task and prioritise.
• Can work collaboratively in a team environment but also able to work independently.
• Self-motivated and level-headed with a resilient and positive outlook.

Responsibilities

• Meeting and greeting all visitors upon arrival, delivering exceptional client service.
• Answering queries and liaising with clients, stakeholders, and suppliers.
• Leading by example in delivering a 5-star service.
• Overseeing the client suite and FOH team in absence of the FOH Manager.
• Ensuring all meeting equipment is in working order for required meetings.
• Placing orders for stock, stationery, and catering.

Skills

Confident interacting with people

Experience in reception, hospitality, or luxury retail

Problem solving skills

Proactive and forward-thinking

Organised and able to multi-task

Collaborative work ethic

Self-motivated and level-headed

Job description

A leading law firm in Cardiff is seeking a Front of House Co-ordinator to join their team. Your role will involve delivering exceptional client service, managing reception tasks, overseeing the team in the absence of the manager, and supporting various administrative and operational functions. The ideal candidate will have experience in hospitality or retail, strong problem-solving skills, and the ability to work collaboratively. This position offers an exciting opportunity to make a positive impact in a dynamic environment.