French-Speaking Customer Support Pro

Methodfi; City of Edinburgh; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading travel technology company is looking for a Customer Service Representative in Edinburgh. You will assist customers via phone, ensuring excellent service delivery. The ideal candidate is a fluent French speaker with a passion for helping people and previous customer-facing experience. Enjoy a hybrid working model, fantastic perks like private healthcare, and opportunities for career growth. This is a full-time, permanent position where you will be part of a supportive team dedicated to making travel simple and affordable.

Benefits

Private healthcare

Dental insurance

Work from abroad policy

2-for-1 share purchase plans

EV Scheme

Extra festive time off

Family-friendly benefits

Qualifications

• Fluent in French and preferably English.
• Experience in a customer-facing role.
• Passionate about delivering excellent service.

Responsibilities

• Manage customer inquiries by phone.
• Log and update cases in multiple systems.
• Assist customers in navigating services and features.

Skills

Native or fluent French speaker

Natural people person

Attention to detail

Comfortable using tech

Team player

Job description

A leading travel technology company is looking for a Customer Service Representative in Edinburgh. You will assist customers via phone, ensuring excellent service delivery. The ideal candidate is a fluent French speaker with a passion for helping people and previous customer-facing experience. Enjoy a hybrid working model, fantastic perks like private healthcare, and opportunities for career growth. This is a full-time, permanent position where you will be part of a supportive team dedicated to making travel simple and affordable.