French Speaking Customer Service Specialist

VAT Vakuumventile AG; United Kingdom; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading international manufacturer is seeking a dynamic individual for a permanent role in Warwickshire, UK. In this position, you will handle order processing, invoicing, and accounts receivable while managing customer service for French clients. Fluency in both French and English, along with strong administrative experience, is essential. The company supports flexible hybrid working and values your career development, promoting openness and innovation.

Qualifications

• Must be fluent to native level in French.
• Must be fluent in English.
• Customer Support and Administrative experience is essential.

Responsibilities

• Process client orders via the system for customers based in France.
• Create and issue invoices in compliance with revenue recognition terms.
• Manage accounts receivable and deal with overdue payments.
• Handle all incoming calls and emails for customer service.
• Liaise with internal departments for smooth operations.
• Create new customer accounts and qualify clients.
• Complete regular and statistical reports.

Skills

Fluency in French

Fluency in English

Customer Support Experience

Administrative Experience

MS Office Proficiency

Tools

CRM Software

Excel

Job description

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Location: Arad, AR, RO Warwickshire, GB

Employment Type: Permanent

BE GREAT TOGETHER WITH US.

Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years.With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

YOUR CHALLENGES

• Order Processing – On a daily basis you will be processing client orders via the system for customers based in France. This will include liaising with internal departments to verify and authorise orders.
• Invoicing – Creating and issuing invoices in compliance with revenue recognition terms.
• Accounts Receivable – Dealing with overdue payments and enforcing credit terms.
• Customer Service Management – Managing all incoming call and email and being the first point of contact to the French client base.
• Internal Correspondence Management – Directly liaising with Accounts, Delivery and Distribution departments for a smooth running of the operations.
• CRM Management – Creating new customer accounts and qualifying clients by using vetting procedures.
• Report Management – Completing regular and statistical reports for the Management and Sales Division.

YOUR COMPETENCIES

• Must be fluent to native level in French
• Must be fluent in English
• Customer Support and Administrative experience is essential.
• Previous experience in a Business to Business capacity is highly desirable.
• Must be a competent user of MS Office including Excel.

Interested? Then we look forward receiving your online application.

You can expect a dynamic and successful company where innovation, courage, fairness, openness and transparency are encouraged and your ideas are welcome. We offer flexible options for hybrid working. Your development according to your strengths and aspirations in your career is of great importance to us.