Freight and Logistics

Permstop Ltd; Uxbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A company specializing in customer engagement is seeking an individual to build relationships with customers and manage order processing. The ideal candidate will have strong commercial acumen, effective communication skills, and a willingness to travel for exhibitions. The role offers competitive salary, bonuses, and opportunities for professional development.

Benefits

Company pension

Annual bonus based on performance

Monthly sales target bonus

Opportunity for career progression

20 days annual leave plus bank holidays

Free parking

Engagement in charity fundraising

Qualifications

• Knowledge of food packaging is beneficial but not essential.
• Ability to work independently and as part of a team.
• Willingness to travel across the UK for exhibitions and site visits.

Responsibilities

• Develop rapport with customers and demonstrate a friendly approach.
• Process orders efficiently via phone and email.
• Meet set weekly sales targets and ensure consistent performance.
• Engage with customers through the Live Chat System.

Skills

Strong commercial acumen

Analytical skills

Effective communication

Interpersonal skills

Job description

Customer Engagement & Relationship Building

• Develop a rapport with customers, demonstrating a friendly and helpful manner to ensure they feel at ease.
• Answer customers' questions about products and keep them informed about new offerings.
• Actively listen to customer needs to drive repeat sales and upsell opportunities.
• Foster positive working relationships with sales and customer service team members.
• Take incoming sales calls and make daily outbound calls to existing and new customers.
• Conduct mailshots and send mailers to existing or new customers to promote products and services.
• Manage accounts handed over by senior management and support rejuvenation of business opportunities.

Order Processing & Follow-Up

• Process orders efficiently via phone and email.
• Follow up and chase sample requests to ensure timely delivery.

Professional Development & Compliance

• Participate in training and professional development programs to apply new skills effectively.
• Maintain a neat and professional appearance to represent the company’s brand positively.

Operational Excellence

• Meet set weekly targets and ensure consistent performance in sales activities.
• Operate the Live Chat System to assist and engage customers.
• Be comfortable working independently and making minor decisions without direct supervision.

Essential Qualifications

• Strong commercial acumen and analytical skills
• Knowledge of food packaging would be a benefit but not essential
• Ability to work independently and communicate effectively with excellent interpersonal skills
• Work as part of a team
• Willingness to travel as needed at exhibitions/trade shows and customer site visits across the UK (Valid UK Driving License required)

• Company pension
• Annual bonus based on performance
• Monthly sales target bonus
• Opportunity for career progression
• 20 days annual leave plus bank holidays, with additional holiday for 5 years+
• Free parking
• Competitive salary
• Engagement in charity fundraising

Apply Now

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