Freelance Senior Client Manager – Reporting Projects

Luminous; Greater London; Hybrid; GBP 100,000 - 125,000; Part time

Job summary

A dynamic consulting firm based in Greater London is seeking an experienced Freelance Senior Client Manager to lead complex reporting projects. The candidate will coordinate teams, manage timelines and budgets, and serve as the primary client liaison. Ideal applicants will have over 5 years of client management experience in a reporting context, alongside strong organizational skills and attention to detail. The role embraces a hybrid working model, offering flexibility and support for team collaboration.

Qualifications

• 5+ years’ client management experience in a reporting or corporate communications agency.
• Proven track record managing annual and sustainability reports.
• Strong understanding of print/digital production processes.

Responsibilities

• Manage the full lifecycle of annual and sustainability reports.
• Coordinate with teams to ensure creative and technical excellence.
• Act as the main client liaison, managing expectations and providing updates.
• Maintain project documentation including estimates and invoicing.
• Support and mentor junior account managers across projects.

Skills

Organizational skills

Project management

Client management

Attention to detail

Ability to multitask

Problem-solving

Tools

Outlook

Microsoft Office

Adobe Acrobat

CtrlPrint

Workiva

Paprika

Job description

Freelance Senior Client Manager – Reporting Projects

Contract:Freelance
Location:London (Hybrid)
Reports to:Client Director
Duration: c.4 months (December – March)

Overview

We are looking for anexperienced Freelance Senior Client Manager to support the delivery of complex annual, sustainability, and corporate reporting projects.You’llbe the primary point of contact for major clients–coordinating internal teams, managing timelines and budgets, and ensuring exceptional delivery.

You’llhave a strong understanding ofthe reporting landscape andstakeholder needs, alongside the ability to manage large-scale print and digital deliverables from concept through to artwork and publication.

Although the role is at SCM level,we’reopen to conversations with hands-on, delivery-focused candidates at Client Director or Client Manager level as well.

Key Responsibilities

• Manage the full lifecycle ofannualand sustainability reports – from kick-off and content planning through design, proofing, and delivery.
• Coordinate with strategy, design, copywriting, and production teams to ensure creative and technical excellence.
• Oversee schedules and budgets, tracking amends and approvals through multiple proof stages.
• Prepare for and lead client meetings, ensuring decisions are documented and actions are followed through.
• Act as the main client liaison – managing expectations,leading meetings,advising on process and best practice, and providing clear progress updates.
• Maintainaccurateproject documentation: estimates, timing plans,invoices, and profitability tracking.
• Keepup to dateon all deliverables and manage out-of-scope work.
• Book studio time and purchase/ manageexternal resources as needed.
• Support and mentor junior account managers or executives across concurrent projects.

WhatWe’reLooking For

• A positive, can-do attitude with strong organisational andprojectmanagement skills.
• Ability to stay calm under pressure, multitask, and think logically toanticipateand solve problems.
• Ideally5+ years’ client management experience, ideally within a reporting or corporate communications agency.
• Proventrack recordmanaging annual reports, sustainability/ESG reports, or integrated communications projects.
• Strong understanding of print/digital production processes.
• Meticulous attention to detail.
• Proficient in Outlook, Microsoft Office, Adobe Acrobat.
• Familiarity withCrtlPrint,Workivaand Paprikais a plus.

Illuminating Possibility and Living Our Values

At Luminous, what we do matters. It has meaning and makes a difference.

We balanceexpertisewith ambition to try new things and make every opportunity count.

Our culture is a conscious choice. We are inspired by our purpose to illuminate possibility, and guided by our values to lead with insight, create positive impact, build teams, remove barriers, and be kind.

We hire bright people with positive attitudes and nurture their abilities.

We are proudof our individual strengths, collectiveexpertise, and what we achieve together.

We embrace and celebrate diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We truly believe the more inclusive we are, the better we are.