Fraud & Disputes Team Lead — People Leader

Capital One; Nottingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A financial services company in Nottingham seeks a Team Manager - Financial Crime to lead a team of up to 12 Fraud Investigators. You will focus on coaching and performance management, ensuring high-quality outcomes in fraud investigation. This permanent role allows for hybrid working, promoting both collaboration and flexibility. A commitment to diversity and personal development is integral to the company's culture, as well as offering substantial benefits including private medical insurance and generous holidays.

Benefits

Core benefits including pension scheme and bonus

Immediate access to generous holiday entitlement

Fully serviced gym and subsidised restaurant

Qualifications

• Proven people leadership experience, ideally in a regulated environment.
• Strong coaching skills with ability to drive performance.
• Proactive mindset to manage high volumes and ambiguity.

Responsibilities

• Lead, coach, and develop a team of Fraud Investigators.
• Set clear goals and monitor team performance.
• Drive performance management and support onboarding of new associates.

Skills

People leadership experience

Coaching skills

Analytical skills

Stakeholder management

Job description

A financial services company in Nottingham seeks a Team Manager - Financial Crime to lead a team of up to 12 Fraud Investigators. You will focus on coaching and performance management, ensuring high-quality outcomes in fraud investigation. This permanent role allows for hybrid working, promoting both collaboration and flexibility. A commitment to diversity and personal development is integral to the company's culture, as well as offering substantial benefits including private medical insurance and generous holidays.