Forecasting Planner: Demand & Resource Insights

Diligenta Limited; Stirling; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading life and pensions administration provider in the UK is seeking a Forecasting Planner to develop and maintain accurate demand forecasts. This role involves applying advanced forecasting techniques, ensuring high accuracy standards while balancing commercial objectives with customer needs. The ideal candidate will have experience in forecasting within customer service environments and knowledge of relevant Workforce Management tools. This position offers a comprehensive benefits package and opportunities for career development.

Benefits

33 days including Bank Holidays

Annual discretionary bonus scheme

Career development opportunities

Access to online discounts

Cycle to Work Scheme

Wellbeing programme

Contributory company pension scheme

Qualifications

• Up to 5 years’ experience in forecasting and resource planning.
• Strong ability to analyse historical data and predict future demand.
• Advanced forecasting methodologies such as ARIMA and Time Series models.

Responsibilities

• Developing and maintaining accurate demand and resource forecasts.
• Applying advanced forecasting techniques for accuracy.
• Balancing commercial objectives with customer needs.

Skills

Forecasting methodologies

Data analysis

Workforce Management tools

Excel proficiency

Attention to detail

Tools

NICE

Verint

Genesys

Job description

A leading life and pensions administration provider in the UK is seeking a Forecasting Planner to develop and maintain accurate demand forecasts. This role involves applying advanced forecasting techniques, ensuring high accuracy standards while balancing commercial objectives with customer needs. The ideal candidate will have experience in forecasting within customer service environments and knowledge of relevant Workforce Management tools. This position offers a comprehensive benefits package and opportunities for career development.