Food Store Team Leader: Drive Service & Profit

Marks & Spencer Plc; Cambridge, Norwich; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retailer is seeking a Team Manager in Food to lead and coach the shop floor team towards delivering exceptional service and commercial results. This role demands operational resilience and a strong focus on profitability and customer experience. Applicants should have a track record of effective team leadership, problem-solving abilities, and a passion for elevating in-store standards. The position offers a unique opportunity to shape the future of the retail landscape within a dynamic team environment.

Benefits

Competitive salary

Employee discount

Career development opportunities

Qualifications

• Ability to lead a team to deliver excellent customer service and KPIs.
• Good understanding of commercial and operational standards.
• Ability to deliver under pressure demonstrating resilience.

Responsibilities

• Lead and coach a team to deliver performance under pressure.
• Drive profitability and sales through the Retail Plan.
• Ensure customer satisfaction by resolving issues proactively.

Skills

Customer service

Coaching and mentoring

Commercial awareness

Team leadership

Problem-solving

Job description

A leading UK retailer is seeking a Team Manager in Food to lead and coach the shop floor team towards delivering exceptional service and commercial results. This role demands operational resilience and a strong focus on profitability and customer experience. Applicants should have a track record of effective team leadership, problem-solving abilities, and a passion for elevating in-store standards. The position offers a unique opportunity to shape the future of the retail landscape within a dynamic team environment.