Food Store Shift Lead - Customer-First Ops

Marks & Spencer Plc; Pontefract; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company seeks a Shift Lead in Pontefract to oversee the fill operation, ensuring a well-prepared sales floor. The role involves coordinating resources, coaching colleagues, and maintaining operational standards. Applicants should have strong digital skills, team collaboration abilities, and a commitment to excellent customer service. A supportive atmosphere is provided for staff development, with accountability for maintaining store cleanliness and customer satisfaction. Flexible hours are necessary, with shifts including weekends and evenings.

Qualifications

• Must be 18 years or older due to health and safety legislation.
• Good level of digital capability is required.
• Strong understanding of operational excellence is essential.

Responsibilities

• Lead the fill operation and ensure the sales floor is ready to trade.
• Coordinate resources for operational tasks during filling.
• Enable efficient daily operational processes across the store.

Skills

Customer service

Coaching

Team collaboration

Digital capability

Communication

Job description

A leading retail company seeks a Shift Lead in Pontefract to oversee the fill operation, ensuring a well-prepared sales floor. The role involves coordinating resources, coaching colleagues, and maintaining operational standards. Applicants should have strong digital skills, team collaboration abilities, and a commitment to excellent customer service. A supportive atmosphere is provided for staff development, with accountability for maintaining store cleanliness and customer satisfaction. Flexible hours are necessary, with shifts including weekends and evenings.