Food Retail Shift Lead - Fast-Paced, Customer Focused

Marks & Spencer Plc; Stevenage; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company is seeking a Shift Lead to oversee store operations in Stevenage. In this role, you will lead the fill operation, coordinate resources, and ensure a high standard of customer service. You will play a pivotal role in coaching colleagues, driving productivity, and maintaining the store presentation. Ideal candidates will possess strong leadership and communication skills, as well as a commitment to delivering excellent service. This position includes flexible shifts and is a key role in supporting store management.

Qualifications

• Ability to lead a team and coordinate operational tasks.
• Strong understanding of M&S operations and customer expectations.
• Experience in delivering excellent customer service.

Responsibilities

• Lead fill operations and coordinate resources effectively.
• Deliver customer service standards and ensure store presentation.
• Support team training and performance feedback.

Skills

Customer service orientation

Digital capability

Communication skills

Flexibility and adaptability

Job description

A leading retail company is seeking a Shift Lead to oversee store operations in Stevenage. In this role, you will lead the fill operation, coordinate resources, and ensure a high standard of customer service. You will play a pivotal role in coaching colleagues, driving productivity, and maintaining the store presentation. Ideal candidates will possess strong leadership and communication skills, as well as a commitment to delivering excellent service. This position includes flexible shifts and is a key role in supporting store management.