Food & Beverage Assistant

English Heritage Ltd; Ross-on-Wye; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent heritage charity is seeking a Food & Beverage Assistant at Goodrich Castle, working a minimum of 12 hours per week. Key responsibilities include preparing food and drinks, providing exceptional customer service, and maintaining hygiene standards. The ideal candidate will have a passion for service and enjoy team collaboration. This unique role offers a chance to work in a historic site with various career progression opportunities and excellent benefits, including discounts and access to heritage sites.

Benefits

Salary of £12.39 per hour

Opportunities for career progression

Free access to English Heritage sites

25% discount in shops and cafés

Enhanced leave options

Matched pension contributions

Qualifications

• Passion for people and customer service.
• Ability to engage with diverse groups positively.
• Willingness to learn and be enthusiastic.

Responsibilities

• Prepare food and drinks from local produce.
• Take and prepare food and drink orders.
• Ensure cleanliness and hygiene.

Skills

Customer service

Teamwork

Communication

Job description

Food & Beverage Assistant

Title: Food & Beverage Assistant
Location: Goodrich Castle, Goodrich, Ross on Wye, Herefordshire, HR9 6HY
Salary: £12.39 per hour / 12 hours per week
Duration: 2nd March to 31st October (Fixed Term)
Note: All salaries will increase following the NLW rise on 1st April 2026 to a minimum of £12.71 per hour.
Job type: Fixed Term Contract
Reference: 16312

Would you like to work for the charity that cares for hundreds of historic sites across England? We are looking for a Food and Beverage Assistant to join us at Goodrich Castle.

This is a unique opportunity to work at Goodrich Castle, one of the finest and best preserved medieval castles in England. Boasting a fascinating history and spectacular views from the battlements.

No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver great quality through our food and unique settings.

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings. That's why, as a charity, we care for over a million objects and hundreds of historic sites throughout England, from international icons to local treasures. We open them up, share their stories, and find new ways for everybody to enjoy, learn, play and create.

This is a part-time role, working a minimum of 12 hours per week from March to October.

As a Food and Beverage Assistant, you will help to prepare food and drinks from the best of regional and local produce at Goodrich Castle, while working as part of a team to support the day‑to‑day operations. Duties may vary depending on the day, but you can expect to be:

• Taking and preparing food and drink orders
• Assisting with food preparation in our kitchen
• Providing exceptional customer service
• Ensuring a perfect standard of cleanliness and hygiene throughout

About You

To be a Food and Beverage Assistant, you will:

• Understand what makes excellent customer service and enjoy delivering this to our customers
• Be able to engage in a positive way with people from all backgrounds
• Enjoy working as a team

Experience of working in a food and beverage role and an awareness of food safety and allergens would help but it's not essential, as full training will be provided. For us, it's more important that you have bags of enthusiasm and a willingness to get involved.

The Benefits

• Salary of £12.39 per hour. This will increase, following the NLW rise on 1st April 2026 to a minimum of £12.71 per hour.
• The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management.
• Opportunities to go to some of our great live music or history events.
• Free access to all English Heritage sites for you and up to six friends/family members.
• 25% discount in our shops and cafés.
• Enhanced maternity/paternity/shared parental leave.
• 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years.
• Options to buy additional leave.
• Matched pension contributions up to 10%.

To find out more about us and what we do, please register via one of the links below or join us at one of our webinars.

Friday 23rd January 2026 11.30am-12.30pm
Event Link

Wednesday 4th February 2026 6-7pm
Event Link

Everybody's welcome at English Heritage. Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we are committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First Aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Kathryn Knipe Goodrich Site Manager on [e-mail] and/or 01600890538.

You can also find out about what we do: English Heritage – About and meet some of our people and hear about why they enjoy working with us: Careers with us

You will need to refer to the following documents when completing your application.