Food & Beverage Assistant

Hastings Hotels; Holywood; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A luxury hotel group in Northern Ireland is seeking a Food & Beverage Assistant to serve food and beverages, ensuring a high standard of service. The ideal candidate will have excellent communication skills, a professional appearance, and the ability to provide exceptional customer service. Responsibilities include maintaining cleanliness, addressing guest queries, and ensuring compliance with health standards. This role offers a pay rate between £9 and £12.25 per hour, along with various employee benefits, including free staff meals and opportunities for career progression.

Benefits

Free staff meals

Employee discounts

Cash and credit card tips

Opportunities for career progression

Qualifications

• Right to Work in the United Kingdom.
• A professional appearance.
• A high level of attention to detail.
• Excellent communication skills.
• Ability to deliver an exceptional standard of customer service.

Responsibilities

• Serve food and beverages for guests' enjoyment.
• Maintain cleanliness and presentation of service areas.
• Serve food ensuring the highest service standards.
• Handle cash and payment processes accurately.
• Greet guests and respond to queries.
• Ensure correct use of equipment and report issues.
• Maintain security of stock areas.
• Be knowledgeable about hotel offerings.
• Address guest concerns politely and efficiently.
• Work effectively with colleagues.
• Comply with health, safety, and hygiene policies.

Skills

Operating Till Skills

Food Service Skills

Exceptional Customer Service Skills

Job description

Food & Beverage Assistant

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5-star, luxury service? If so, we would welcome you to apply for the position of Food & Beverage Assistant at the five-star Culloden Estate & Spa.

Under the inspiring leadership of our Beverage Manager, Kyle King, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.

You can expect to be offered a variety of shifts and have a flexible approach. The rate of pay for this casual position is £9 to £12.25 per hour depending on your age.

We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, and opportunities for career progression and development. For further details about our employee benefits click here.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About the role

To be responsible for serving food and beverages for the greatest enjoyment of our guests.

• To maintain the cleanliness and presentation of the service areas according to Hastings Standards.

• To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, clearing and setting tables, taking orders, serving food and beverages and taking payments.

• To ensure all cash, charges, floats and till procedures are carried out correctly.

• Greeting guests and responding to their queries.

• To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.

• To always maintain the security of stock areas, immediately reporting any breaches.

• To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.

• To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.

• To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.

• To comply with all health, safety and hygiene policies and procedures.

• Any other duties as required by management.

About the company

Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.

Required Criteria

• Right to Work in the United Kingdom
• A professional appearance
• A high level of attention to detail
• Excellent communication skills
• Ability to deliver an exceptional standard of customer service

Desired Criteria

• Previous experience serving food and beverages

Skills you’ll need

• Operating Till Skills
• Food Service Skills
• Exceptional Customer Service Skills