FOH Supervisor — Elevate Guest Experience & Team

Cezanne HR; Salisbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent UK hospitality venue is seeking a dedicated individual to manage the customer journey and ensure an exceptional experience. In this leadership role, you will oversee customer interactions, recommend our exciting menu, and work closely with the kitchen staff. Ideal candidates will have prior leadership experience in a fast-paced environment and a passion for food and service. We offer great benefits, including discounts, holiday entitlement, and a fun working culture.

Benefits

28 days holiday

Company Pension scheme

Retail and beer discounts

50% off food on shift

Refer a friend Bonus

Employee Assistance programme

Benefits portal

30% dining discount across managed houses

Qualifications

• Previous leadership experience in a hospitality or customer-facing environment.
• Enthusiasm and passion for food and beer.
• Ability to deliver excellent customer service in a fast-paced environment.

Responsibilities

• Take responsibility for the customer journey.
• Ensure accurate orders and payments.
• Recommend menu and drinks offerings.
• Observe service standards and report issues.
• Support and lead the team proactively.

Skills

Leadership experience

Excellent customer service

Teamwork

Job description

A prominent UK hospitality venue is seeking a dedicated individual to manage the customer journey and ensure an exceptional experience. In this leadership role, you will oversee customer interactions, recommend our exciting menu, and work closely with the kitchen staff. Ideal candidates will have prior leadership experience in a fast-paced environment and a passion for food and service. We offer great benefits, including discounts, holiday entitlement, and a fun working culture.