FNB Community Advisor Alternative Channels

RMB; Greater London; On-site; GBP 25,000 - 30,000; Part time

Job summary

A leading financial institution in Greater London seeks a part-time Community Advisor to enhance customer experience through tailored product solutions and effective channel management. Candidates should possess an NQF 5 qualification in banking and 1-3 years of experience in client service and direct sales. The role emphasizes adherence to ethical standards and compliance with business processes, aiming to optimize customer interactions and promote digital service channels.

Qualifications

• 1-3 years of client experience and direct sales.
• Ability to adhere to TCF principles.
• Experience optimizing customer interactions.

Responsibilities

• Deliver an exceptional customer experience.
• Identify and cross-sell tailored product solutions.
• Comply with business guidelines and standards.

Skills

Customer service

Sales skills

Understanding digital channels

Problem-solving

Education

NQF 5 Qualification in Banking

Job description

FNB Community Advisor Alternative Channels page is loaded## FNB Community Advisor Alternative Channelslocations: East Londontime type: Part timeposted on: Posted Todaytime left to apply: End Date: January 18, 2026 (5 days left to apply)job requisition id: R44565# **Job Description**To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.* Conduct themselves in an ethical manner at all times* Adhere to the TCF (Treating Customer fairly) principles in all that you do* Identify and sell/cross sell products aligned to customer needs* Maximize channel optimisation opportunities identified aligned to customer needs* Ensure activities support cost containment and reduction* Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels* Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels* Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions* Fulfilling transactions above the benchmark set and providing an exceptional customer experienceQualification and Experience:Relevant completed (NQF 5) Qualification - preferred Banking1-3 years - Client Experience and Direct Sales# # ****Job Details****# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**18/01/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Introduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.Should you have any queries, please log it via .