Floor Supervisor

HC Facility Management Limited; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel support services provider in Greater London seeks a Floor Supervisor to oversee housekeeping operations. The role requires prior supervisory experience in hospitality and strong knowledge of housekeeping processes. You will ensure cleanliness throughout guest premises while maintaining high standards of guest satisfaction and efficiency alongside the Head Housekeeper. Ideal candidates should possess strong time management skills and a commitment to delivering excellent customer service in a fast-paced environment.

Benefits

Up to 28 days paid holidays

Free Lunch on duty

Full on-site training

Career progression with an apprenticeship opportunity

Automatic enrolment into a workplace pension

Qualifications

• Prior supervisory experience in hospitality, specifically in housekeeping.
• Strong knowledge of housekeeping operations and team coordination skills.
• Physical ability to lift, bend, and stand for extended periods.

Responsibilities

• Oversee housekeeping department to ensure cleanliness.
• Organize staff rotas and support the Head Housekeeper.
• Comply with health and safety policies and record maintenance issues.

Skills

Strong time management skills

Attention to detail

Ability to work under pressure

Excellent customer service skills

Flexibility and willingness to learn

Ability to prioritize and multi-task

Job description

Responsible To: Line Manager; Direct Reports: 0; Key Relationships: Coworkers, Guests, and Line Manager.

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview

HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UK and Abbe ltd to introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

Benefits

• Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview

As a Floor Supervisor, your role involves overseeing a busy housekeeping department. You will work alongside a team to ensure cleanliness throughout guest and hotel premises while maintaining high standards of guest satisfaction and efficiency in collaboration with the Head Housekeeper.

Key Responsibilities

• Working in fast paced high energy environment and checking the quality of rooms.
• Organising staff rotas.
• Working closely with the supervisory team to support the Head Housekeeper.
• Supporting the Housekeeping team with ongoing training and development.
• Maintaining the standards set by HotelCare and our client at all times.
• Meeting daily targets.
• Comply with all company health and safety policies and record any maintenance problems, safety hazards, accidents, or injuries.

Experience

• Prior supervisory experience in hospitality, specifically in housekeeping or related areas.
• Strong knowledge of housekeeping operations and team coordination skills.

Skills and Knowledge

• Physical ability to lift, bend, and stand for extended periods.
• The ability to work individually and as part of a team.
• Strong time management skills.
• Attention to detail.
• Flexibility and willingness to learn.
• A ‘Can Do’ attitude.
• Adaptability to organisational needs.
• Ability to prioritise and multi-task.
• Capability to provide excellent customer service.
• Self-motivation and accountability.
• Ability to work confidentially and with integrity.
• Ability to work under pressure and to follow instructions.
• Awareness of safety regulations and compliance.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.