Floor Manager, Sora Sky Bar

Malmaison Hotel du Vin; York and North Yorkshire; On-site; GBP 60,000 - 80,000; Full time

Job summary

A premium hospitality venue in York is seeking a passionate Floor Manager for Sora Sky Bar to lead a team and deliver exceptional guest experiences. The role requires experience in high-volume service and strong people skills, along with a willingness to learn financial management. This position offers competitive salary and numerous employee benefits, including discounted room rates and healthcare plans.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary stays on anniversaries

Wellness & National Campaign Days

Employee Assistance Programme

Qualifications

• Experience delivering high-volume service.
• Good people skills, natural charisma and team-management ability.
• A willingness to learn financial management, stock and wages control.

Responsibilities

• Lead from the front and roll your sleeves up when required.
• Deliver high-volume service and demonstrate this experience.
• Create and maintain the ultimate guest experience.
• Manage a large team with strong people skills.
• Learn financial management, stock and wages control.

Skills

High-volume service experience

People skills

Team management

Job description

About The Role

Floor Manager, Sora Sky Bar at Malmaison York – Permanent Contract, York. The biggest and most exciting venue to come to the city this year is looking for a passionate Floor Manager. Competitive salary plus TRONC.

Sora Sky Bar is a stunning one‑of‑a‑kind bar and restaurant offering the best Asian Fusion tapa & cocktail experience, located on the 7th floor of the Malmaison Hotel with views over the historic Minster and the city beyond – a workplace to be proud of.

Key Responsibilities

• Lead from the front and roll your sleeves up when required; you are not just a title.
• Deliver high‑volume service and be able to demonstrate this experience on your CV.
• Create and maintain the ultimate guest experience.
• Manage a large team, demonstrating strong people skills, natural charisma and the ability to manage individuals as well as the team.
• Learn financial management, stock and wages control over time.
• Participate in an interactive induction program with a hybrid of online and in‑person training, departmental training, apprenticeships and further career development.

Qualifications

• Experience delivering high‑volume service.
• Good people skills, natural charisma and team‑management ability.
• A willingness to learn financial management, stock and wages control.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality; rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded Apprenticeship programmes that support you in developing your career.
• High Street Discounts on a range of high‑street shops, experiences, holidays and much more.
• Cycle to work scheme – save up to 40% on a wide range of bikes.
• Healthcare Cash Plans – dental, optical, medical and more available from £5 per month.
• Referral schemes that pay up to £1500 (just for getting your mates jobs!).
• A decent uniform that doesn’t make you look like an extra from a 1970s TV sitcom.
• We have a Wellness & National Campaign Days Calendar promoting activities such as Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more.
• We work with Wagestream, giving instant access to your pay as it’s earned.
• Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• Proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family.

Post‑Probation Benefits

• Private Medical Healthcare.
• Bonus Plan based on clear and transparent KPI’s.
• Critical Illness cover.
• Life Assurance.

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy.
• We recycle a minimum of 70% of the waste from our hotels.
• We have moved to a chemical‑free cleaning system in our bedrooms and public areas and an enzyme‑based eco‑friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace.

Equal Opportunities

• Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.