Floor Manager

San Carlo Group; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading restaurant group in the UK is seeking a Floor Manager for their Alderley Edge location. This role involves leading daily operations, managing staff, and ensuring service excellence across 25 restaurants. Ideal candidates will have 2 years of experience in a similar role and possess strong communication and organisational skills. This is a full-time position with competitive pay and various colleague benefits.

Benefits

Free meals on duty

50% staff discount

Refer a friend bonus

Continuous training through academy

Volunteering days

Discounts and rewards through Squadra app

Access to earned pay anytime

Free legal and financial advice

Monthly recognition awards

Annual awards for talent

Global opportunities across international locations

Best in class pension

Qualifications

• 2 years’ experience in a similar role.
• Meticulous attention to detail and highly organised.
• A proactive self-starter who can work independently.

Responsibilities

• Delegate work assignments and adapt based on employee skills.
• Assist in recruitment of new employees.
• Ensure smooth running and staffing of the restaurant.
• Deliver high standards of service at all times.
• Support employee performance and encourage development.
• Handle customer complaints effectively.

Skills

Team management

Excellent communication skills

Attention to detail

Job description

Floor Manager – Alderley Edge

San Carlo Alderley Edge is hiring a Floor Manager to lead daily restaurant operations, staff management, and service excellence across our 25 authentic Italian restaurants worldwide. Competitive pay based on experience, with a full‑time, mid‑senior level role.

Colleague Benefits

• Free meals on duty – delicious, healthy, all free
• 50% staff discount – for you and your friends and family, anywhere in the UK
• Refer a friend – earn up to £1,000 per person
• Elevate training academy – commitment to training and continuing professional development with our San Carlo training app
• Volunteering days – give back with dedicated community volunteering days
• Squadra app – discounts and rewards with thousands of companies worldwide
• Wagestream – access to earned pay at any point of the month
• Legal and financial advice – free legal and financial advice for you and your family
• Colleague of the month – monthly recognition awards where all San Carlo colleagues are celebrated
• San Carlo awards – our annual awards celebrating talent and hard work
• Global opportunities – the chance to work at one of our many international restaurants, from Dubai to Miami
• Best in class pension – industry‑leading pension provider supporting your future

Key Responsibilities

• Delegate work assignments, find the right person and assign them the right job adapting to the skill and necessity.
• Assist in recruitment of new employees for the restaurant.
• Ensure smooth running of the restaurant and that it is staffed at correct levels each day.
• Ensure delivery of a high standard of service at all times.
• Support employee performance and encourage to an acceptable standard.
• Assist and support training development of all employees.
• Deal effectively with customer complaints.

Required Qualifications & Experience

• 2 years’ experience in a similar role
• Team management experience
• Excellent communication skills
• Meticulous attention to detail, highly organised and capable of handling multiple tasks
• A proactive self‑starter who can work independently with good judgement and minimal direction

Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industry: Restaurants

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