Fleet Planner

Zenith Group; Leeds; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading fleet management firm in the UK is seeking a Fleet Planner to manage significant client accounts and ensure fleets run legally and smoothly. You will plan maintenance schedules while keeping compliance at the forefront and address customer inquiries professionally. The role offers a hybrid working model, competitive salary up to £26,728, and numerous benefits including private medical insurance and a company pension. Join a diverse team that values inclusion and development.

Benefits

Salary up to £26,728

Agile / Hybrid working

24 days holiday

Birthday off

Pension contribution

Private Medical Insurance

Access to onsite GP

Onsite massages

Zenith AA breakdown cover

Referral scheme

Sports and Social club

Free parking

Onsite bistro

Diversity networks

Shopping discounts

Qualifications

• Strong administrative and customer service background.
• Any Fleet Management or HGV/LCV industry knowledge is advantageous.
• Ability to self-manage and thrive under pressure.

Responsibilities

• Coordinate and ensure smooth communication throughout event planning and execution.
• Adhere to customer service agreements and maintain schedules.
• Manage customer inquiries and escalate issues when needed.
• Plan maintenance schedules to ensure compliance with DVSA and UK law.

Skills

Fleet Compliance knowledge

Customer service

Organizational skills

Attention to detail

Self-management

Communication skills

Proficiency in IT, especially Excel

Job description

What you'll be doing?

• Guarantee smooth communication throughout the event planning and execution phases, surpassing expectations.
• Adhere to each customer's individual service agreement with precision to create customised vehicle compliance events.
• Ensuring each appointment has been completed, maintain schedules, and meet deadlines consistently.
• Keep customers informed proactively and address any outstanding matters promptly.
• Efficiently coordinate post-event vehicle repairs with the Fleet Team.
• Promptly gather and distribute event documentation, ensuring accurate record-keeping.
• Offer informative reports to stakeholders and propose enhancements.
• Work with teammates to optimise processes and communication.
• Handle customer inquiries, escalation issues for resolution when needed.

What you'll bring

• Fleet Compliance knowledge
• A passion for delivering great customer service
• Highly organised, with strong attention to detail and the ability to work at pace.
• Naturally take ownership of work

The good stuff…benefits!

• Salary up to £26,728
• Agile working / Hybrid working after successful probation period.
• 24 days holiday, which increases with length of employment
• Your birthday off!
• A great pension contribution by Zenith (6.25%)
• Private Medical Insurance as standard
• Life Cover
• Access to our own Zenith GP – on site and virtual for self and immediate family
• Massages on site
• Zenith AA breakdown cover
• Excellent referral scheme if you recommend a friend to us
• Sports and Social club - Company/Team activities
• Free parking
• Onsite bistro
• Equality, Diversity & Inclusion networks
• Perks at Work – save money on everyday essentials with access to shopping discounts

We're Zenith, the UK's leading independent leasing, fleet management, and vehicle outsourcing business, and we're excited to offer opportunities for Fleet Planners to join our growing Commercial division.

You’ll take ownership of significant client accounts, ensuring their fleets run smoothly and legally by meticulously planning maintenance schedules, all while keeping compliance at the forefront with DVSA and UK law. Your role will ensure our clients' operations flow seamlessly, even when their vehicles need attention. This role is a stepping stone to mastering the details of commercial vehicles and compliance, building your planning skills within a team that offers clear paths for progression.

To succeed in this role, it is essential that you have a strong administrative and customer service background, any Fleet Management, HGV/LCV industry knowledge would certainly be advantageous (but this can all be trained). You will be someone who can self-manage and who thrives under pressure, exceptional teamwork abilities, and a commitment to delivering exceptional customer service. You to have strong communication skills, a keen eye for detail, and proficiency in IT, especially Excel, and excellent organisational skills.

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

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