Fleet Compliance Controller

Novuna Consumer Finance; Trowbridge; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading finance company is seeking an Operations team member in Trowbridge. The role involves ensuring vehicle safety and compliance, scheduling repairs, and managing documentation. Ideal candidates should possess excellent communication skills and be proficient in Excel. The position is hybrid, allowing flexible work arrangements, alongside a comprehensive benefits package including a bonus scheme and wellbeing initiatives.

Benefits

Excellent bonus scheme

Hybrid working

25 days' holiday plus bank holidays

Full wellbeing package including BUPA

Qualifications

• Enthusiastic, well-organised, and delivers excellent customer service.
• Ability to stay calm and professional while juggling multiple tasks.
• Interest in vehicles and compliance regulations.

Responsibilities

• Communicate with customers, drivers, and suppliers to schedule repairs.
• Create and manage compliance schedules to ensure timely checks.
• Process and record all relevant documentation and certificates.
• Keep systems updated to reflect the correct status of each vehicle.

Skills

Excellent communication skills

Good IT skills, particularly in Excel

Strong attention to detail

Job description

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best‑known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home‑charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

You'll join our Operations team, working together to keep our customers' fleets moving. Your role will be vital in ensuring every vehicle is safe and legally compliant — from scheduling safety checks to arranging timely repairs, you'll make sure vehicles are back on the road as quickly as possible. You'll work closely with both customers and suppliers to maintain the high standards that our reputation is built on.

This is a hybrid role, with a minimum of three days per week based in our modern Trowbridge office. You'll work Monday–Friday, 37.5 hours per week — no evenings or weekends required.

You'll also:

• Communicate with customers, drivers, and suppliers via phone and email to schedule repairs and compliance checks
• Create and manage compliance schedules to ensure all checks are completed on time and cost‑effectively
• Process and record all relevant documentation and certificates
• Keep our systems fully updated to reflect the correct status of each vehicle and customer

What you'll bring.

You're enthusiastic, well‑organised, and enjoy delivering excellent customer service. You have strong attention to detail and are confident working in a busy environment.

You’ll be a great fit if you:

• Have excellent communication skills and the confidence to challenge when needed
• Have good IT skills, particularly in Excel
• Have the ability to stay calm and professional whilst juggling multiple tasks
• Have an interest in vehicles and complianceregulations

What's in it for you.

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

• An excellent bonus scheme
• Hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being Yourself.

At Novuna, we're a Disability Confident Committed employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.