First-Line IT Support Specialist

LendInvest; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading FinTech company based in Glasgow is seeking a proactive Technical Support Administrator to join their IT team. This role offers an exciting opportunity for an aspiring IT professional to provide firstline support to internal users and ensure the smooth operation of workspace technologies. Key responsibilities include troubleshooting hardware and software issues, managing user accounts, and assisting with employee onboarding. The ideal candidate will have at least 12 months of experience in an IT support role and familiarity with tools such as Jira and Slack.

Qualifications

• 12+ months of experience in IT support or helpdesk.
• Experience with IT ticketing systems.

Responsibilities

• Provide firstline technical support for all internal users.
• Diagnose and troubleshoot hardware and software issues.
• Support internal workspace applications like G Suite and Slack.
• Create and manage user accounts across internal systems.
• Provision new hardware for employees.
• Assist with employee onboarding in IT.
• Maintain accurate support records and documentation.

Skills

Technical support

Troubleshooting

User account management

Hardware setup

G Suite

Windows support

macOS support

Tools

Jira

Slack

Job description

A leading FinTech company based in Glasgow is seeking a proactive Technical Support Administrator to join their IT team. This role offers an exciting opportunity for an aspiring IT professional to provide firstline support to internal users and ensure the smooth operation of workspace technologies. Key responsibilities include troubleshooting hardware and software issues, managing user accounts, and assisting with employee onboarding. The ideal candidate will have at least 12 months of experience in an IT support role and familiarity with tools such as Jira and Slack.