First Contact Administrator – Patient Support & Data Entry

Hospiceuk; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare charity in Greater London is seeking a Clinical Support Administrator for the First Contact Team. This role involves being the initial point of contact, handling calls from individuals in stressful situations, providing advice, and performing necessary administrative tasks. Candidates should have strong communication skills, experience in a call center, and the ability to work in high-pressure environments. The position offers 27 days of holiday, subsidized café options, and participation in pension schemes.

Benefits

27 days holiday plus public holidays

Subsidised café

Season ticket/Welfare loans

Continuation of NHS Pension Scheme

Cycles discount and cycle to work scheme

Health Cash Plan

Qualifications

• Experience in administration and working in a healthcare environment.

Responsibilities

• Act as the first point of contact into the Hospice’s services.
• Answer telephone calls and provide advice.
• Undertake associated administration and data entry.

Skills

Effective communication and interpersonal skills

Experience in a telephone-based call centre environment

Ability to remain calm under pressure

Sensitivity and empathy

Teamwork

Attention to detail

Job description

A healthcare charity in Greater London is seeking a Clinical Support Administrator for the First Contact Team. This role involves being the initial point of contact, handling calls from individuals in stressful situations, providing advice, and performing necessary administrative tasks. Candidates should have strong communication skills, experience in a call center, and the ability to work in high-pressure environments. The position offers 27 days of holiday, subsidized café options, and participation in pension schemes.