Field Specialist Engineer – Aberdeen (Company Van)

BT Ireland; Aberdeen City; Hybrid; GBP 33,000 - 40,000; Full time

Job summary

A leading telecommunications company seeks a Specialist Engineer to provide on-site technical support, focusing on the Scottish Wide Area Network. Responsibilities include configuring systems, troubleshooting faults, and ensuring exceptional customer service. Ideal candidates should have relevant telecom engineering experience, strong problem-solving skills, and a commitment to customer satisfaction. This role offers a competitive salary and benefits, promoting a diverse and inclusive workplace. Flexible working arrangements are available for the right candidates.

Benefits

BT Pension scheme

Equal family leave

Enhanced women’s health support

Private virtual GP appointments

Carer’s leave

Training opportunities

BT Shares Saving schemes

Qualifications

• Proven ability to engage with business customers.
• Recent experience in data networking and telecoms engineering.
• Practical skills in fault resolution and system diagnostics.

Responsibilities

• Deliver on-site technical support for BT Enterprise products.
• Configure and optimize systems to meet customer requirements.
• Diagnose and resolve faults with customers' systems.

Skills

Exceptional customer service

Logical problem-solving

Data networking experience

Empathy and active listening

Tools

Router configuration

Structured cabling

IP telephony systems

Job description

A leading telecommunications company seeks a Specialist Engineer to provide on-site technical support, focusing on the Scottish Wide Area Network. Responsibilities include configuring systems, troubleshooting faults, and ensuring exceptional customer service. Ideal candidates should have relevant telecom engineering experience, strong problem-solving skills, and a commitment to customer satisfaction. This role offers a competitive salary and benefits, promoting a diverse and inclusive workplace. Flexible working arrangements are available for the right candidates.