Field Service Engineer - North Wales

Costa; Llandudno; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global coffee company is seeking a Field Service Engineer for North Wales to maintain Costa Express equipment. This role involves diagnosing faults, repairing equipment, and providing exceptional customer service. Candidates should have experience in electrical or mechanical engineering and strong problem-solving skills. The position offers a competitive salary and excellent perks, including a company vehicle and employee discount programs. Join to be a part of a diverse and inclusive team committed to growth and community impact.

Benefits

Access to Coca-Cola share scheme

Bonus up to 10%

50% discount on food and drinks

High spec Ford van for personal use

Qualifications

• Experience in an electrical or mechanical engineering role.
• Ability to diagnose faults and perform repairs.

Responsibilities

• Diagnosing faults to repair or replace equipment.
• Communicating issues through escalation points.
• Providing first-class customer service.

Skills

Experience with service equipment

Customer service skills

Problem-solving skills

Job description

Field Service Engineer – North Wales – From £35,100 per annum – Permanent

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.

We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And there’s never been a better time to join us as a Field Service Engineer.

Why Costa?

We’re a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• Bonus up to 10%
• High spec Ford van for business and personal use (optional)
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• The Costa Financial Support Fund, supporting our team members who find themselves in unexpected financial pressure

We’re passionate about being a great place to work, where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you’ll do

Being a Field Service Engineer means so much more than maintaining our Costa Express equipment. It’s your chance to solve problems, be accountable for the equipment in your patch, and get ahead of the curve – which means you’ll be:

• Diagnosing faults to repair or replace the equipment that keeps customers enjoying their coffee
• Communicating issues, problems and solutions through escalation points
• Serving up smiles with first-class customer service for our partners

Who you are

It’s your unique ingredients we’re interested in:

• An agile worker with experience using service equipment in an electrical or mechanical engineering role
• An