Field Service Engineer - London

Matthew Algie & Company Ltd; Greater London; On-site; GBP 35,000 - 38,000; Full time

Job summary

A leading coffee equipment provider in Greater London is seeking a Field Service Engineer to install, maintain, and repair coffee equipment. You will manage maintenance calls with a focus on meeting KPIs while ensuring customer satisfaction. The ideal candidate possesses strong electrical and mechanical maintenance skills, coupled with excellent customer service capabilities. This full-time position offers a salary of £35,200 to £37,400 per annum, along with generous benefits including a pension scheme and employee discounts.

Benefits

28 days annual leave

Private pension

Private medical cash-back scheme

Employee assistance programme

Staff discounts

Qualifications

• Thorough working knowledge of electrical and mechanical maintenance.
• Proven track record within a customer-facing service environment.
• Field Service experience preferred but not essential.

Responsibilities

• Install, maintain, and repair coffee equipment.
• Monitor part usage to meet First Time Fix KPI.
• Attend calls individually with team support.

Skills

Electrical maintenance

Mechanical maintenance

Customer communication

Customer service

Education

City & Guilds or equivalent certificate

Job description

At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people. Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!

Locations

• Central & East London – ideally based in the Romford & Dagenham area
• South East London – ideally based in the Bromley, Eltham or Sidcup area
• South West London and Surrey – ideally based in the Sutton, Dorking or Kingston Upon Thames area

Job Type

Full time, Permanent. Monday to Friday, daytime only, weekend cover on rota (1-in-4)

Salary

£35,200 to £37,400 per annum DOE (including OT) + bonuses

Benefits

28 days annual leave increasing with length of service, plus 4 public holidays, Service vehicle, private pension, private medical cash‑back scheme membership, employee assistance programme, staff discounts and more!

Purpose of Role

As a Field Service Engineer, you will be the face of our business to install, maintain and repair coffee equipment across our broad portfolio of customer accounts.

Each day will be different, with a mix of planned maintenance plus reactive calls for machine malfunctions and breakdowns. After your full training is provided, you will have the support of our Technical Team to schedule your day with a good amount of autonomy over your jobs. We have a realistic approach to the number of jobs assigned to you each day, allowing you the time to ensure that you meet all current safety and legislative regulations and satisfy customer requirements. You will aim to ensure that all fault calls are attended to promptly, in the most efficient way, in the most cost‑effective manner, and to customer requirements.

It will be your responsibility to monitor part usage to ensure spares are kept at the levels as laid out in the company policy to ensure our First Time Fix KPI is met. Parts allocation will be unique to your patch and machines you will encounter, and will be replenished via a buy box system.

Day-to-day, you will attend calls individually, but with the support of an experienced team around you only a call away if you need support on a job. On‑going training will be provided as and when required.

Experience

It is essential that you have thorough working knowledge of electrical and mechanical maintenance, with a proven track record within a customer‑facing service environment. Field Service experience is preferred but not essential.

Preferred Skills & Knowledge

• City & Guilds or equivalent certificate in Electrical/Mechanical (or equivalent workplace experience)
• Excellent customer communication and customer service skills
• Ability to understand technical diagrams and manuals
• Track record of meeting or exceeding KPIsFull driving licence

Personal Attributes

• Ability to work independently and as part of a team
• Logical approach to problem solving
• Methodical approach to fault‑finding
• Excellent timekeeping

Application

If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can.

Thank You

Thanks, from the Team @ Matthew Algie

Equality, Diversity & Inclusion

We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).