Field Engineer Team Leader

Action for Children; Remote; GBP 37,000; Full time

Job summary

A charity organization is seeking an enthusiastic Field Engineer Team Leader to manage IT Field Engineers and ensure outstanding technical support. The role is remote and requires strong leadership, IT expertise, and a Foundation Qualification in ITIL. Benefits include 29 days leave, pension contributions, and professional development opportunities. The ideal candidate will have troubleshooting skills and experience in a Microsoft Environment. Applications are welcomed from diverse backgrounds, aiming to make a significant impact on children's lives.

Benefits

29 days annual leave

Professional qualifications and training opportunities

Flexible parental packages

Pension with employer contribution

Staff discount portal

Qualifications

• Foundation Qualification in ITIL or equivalent experience.
• Experience with ISO27001, Business Analysis, and Data Protection Act 1998.
• Demonstrable experience in troubleshooting complex problems.
• Knowledge of Help desk systems and service support environment.
• Familiarity with Microsoft environment.

Responsibilities

• Line managing the IT Field Engineers team.
• Producing monthly reporting of performance.
• Managing staff deployment for operational demands.
• Managing third party supplier relationships.
• Commissioning and de-commissioning IT equipment on-site.
• Developing technical knowledge of Microsoft infrastructure.

Skills

ITIL

Customer service skills

Troubleshooting

Microsoft Environment support

Knowledge of networking

Education

Foundation Qualification in ITIL

Tools

MS-Windows

MS Office

Office 365

Azure

Active Directory

Job description

Field Engineer Team Leader

Salary: £36,600 per annum.

Location: Remote, must be based in the UK – Particularly interested in candidates based in the North of the UK or Southwest.

Contract: Permanent, 35 hours per week.

Benefits

• 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave.
• Gain professional qualifications and excellent training/development opportunities.
• Flexible maternity, adoption, and paternity packages.
• Pension with up to 7% employer contribution with included life assurance cover.
• Staff discount portal and Blue Light Card eligibility with 15,000 national retailer's discounts.
• Vehicle included for Business use only.

Why Action for Children?

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It is the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.

A bit about the role

We are looking for an enthusiastic and motivating Team Leader to oversee our skilled IT Field Engineers. In this crucial position, you will promote outstanding onsite technical support throughout the organisation and serve as a key representative of the Technology department across different business areas. If you have strong leadership experience and a solid IT technical background, this role could be an excellent fit for you.

How you'll help to create brighter futures

• Line managing the IT Field Engineers team.
• Producing monthly reporting of performance and applying a rolling programme of improvements.
• Managing the through flow of work to effectively deploy staff to meet day to day operational demands and maintenance of services.
• Taking a lead role managing the operational relationship between Action for Children and third party suppliers.
• Attending service sites to commission and de-commission centrally controlled IT equipment.
• Developing and applying technical knowledge of Microsoft based infrastructure to Action for Children's technical infrastructure and desktop environment.
• Developing relationships with remote service users and internal IT teams.
• Undertaking continued professional development and keeping abreast of the latest developments to support the continuous service improvement programs for the department.

Let's talk about you

• Foundation Qualification in ITIL (or equivalent experience).
• Qualifications and/or experience of other Standards associated with IT best practice, such as ISO27001, Business Analysis and the Data Protection Act 1998.
• Customer service skills, knowledge and understanding of Service Level Agreements.
• Demonstrable experience of troubleshooting, diagnosing and resolving complex computer related problems.
• Familiar with the use of Help desk systems and working in a service support environment.
• Experience of supporting a Microsoft Environment.
• Established working knowledge of computer hardware and network operating systems.
• Proficient technical knowledge of MS-Windows operating system, MS Office suite, Office 365, Azure and Active Directory. Knowledge of PC / laptop hardware, knowledge of WiFi and basic networking.
• Demonstrates an understanding of internal and external security requirements.
• Full UK Drivers License.

Please see the Job Description for the full list of accountabilities and requirements.

Contact

David Simpson on 01923361732 or email us at [e-mail] quoting reference 12436.

Good to know

Application Process

Please note we are unable to offer visa sponsorship for this role.

There are five sections to complete: Personal Details, CV, Supporting Statement & Information, Equality & Diversity, Submission & Declaration.

Diversity, equality, and inclusion

At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace.

We actively encourage applications from Black, Asian & Minority Ethnic, and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and for Action for Children.

Want to know more about Action for Children?

Find us on Linkedin, Facebook or YouTube to get to know us better.

Closing Date

Wednesday 21st January 2026.

Interviews will be scheduled for week commencing 26th January 2026 by MS Teams.

Job Description

See below for further information about working with us:

Action for Children Employee Benefits

AfC Commitment Statement

Management Competency Framework