Field Engineer - Leicester

Vianet; Leicester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading technology services company in the UK is seeking a Field Engineer to provide installation and maintenance services for Hospitality and Self-Service machines. The ideal candidate will manage stock levels, communicate effectively with stakeholders, and ensure quality standards are maintained. Key responsibilities include liaising with planning teams, calibrating equipment, and adhering to health and safety guidelines. Strong organizational skills and relationship management are essential for this role.

Qualifications

• Ability to build and maintain relationships with all stakeholders.
• Experience and knowledge of installing data devices.
• Ability to manage stock levels.
• First rate organizational and time-management skills.
• Good communication skills.

Responsibilities

• Liaise with planning team to keep customers updated.
• Manage stock to ensure service within SLA.
• Complete work to relevant quality standards.
• Calibrate beer dispense monitoring equipment.
• Complete installation and service work promptly.
• Maintain professionalism with customers.
• Adhere to health and safety guidelines.
• Maintain company tools and report issues.
• Work in partnership with Lead Engineer.

Skills

Relationship management

Data device installation

Stock management

Organisational skills

Communication skills

Job description

Due to Vianet’s growth we have an exciting opportunity to join our Vianet team as a Field Engineer working with some of the biggest companies in the UK. The purpose of this role is to provide first class installation and maintenance service to all Vianet Customers across Hospitality and Self‑Service machines to ensure the integrity of our equipment and data.

Key responsibilities will include:

• To liaise with the planning team and other relevant stakeholders to ensure that customers are kept up to date with planned engineering work
• To effectively manage stock to ensure that service and installation work can be carried out within an SLA agreement
• Ensure all work is carried out to the relevant quality standards
• To accurately complete calibrations on beer dispense monitoring equipment
• Ensure that installation and service work are completed in a timely manner and therefore levels of productivity are maintained
• Ensure all customers are met in a professional manner
• Ensure all relevant health & safety guidelines are adhered to
• To maintain all company tools, equipment and technology, including vehicle and report in any issues
• To work in partnership with the Lead Engineer, feeding back on relevant issues

There are some essential skills and experience you will need to have:

• Ability to build and maintain relationships with all stakeholders
• Experience and knowledge of installing data devices to different machines/assets
• Ability to manage stock levels
• First rate organisational and time‑management skills
• Good communication skills both verbal and written; the ability to communicate effectively using various mediums (face to face, email, phone)