Field-Based Rail Replacement Coordinator — Flexible Weekends

First Group; Bournemouth; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A leading transport company is seeking a Rail Replacement Coordinator in Bournemouth. This role involves supervising rail replacement services, ensuring the safety of passengers, and providing excellent customer service. Ideal candidates are flexible, communicate well under pressure, and are committed to maintaining high safety standards. This is a physically demanding position where you will work varied hours, including weekends, handling passenger luggage in all weather conditions.

Qualifications

• Experience in the transport industry is desirable but not essential.
• Committed to delivering excellent customer service.
• Patient, reliable, and calm under pressure.

Responsibilities

• Supervise and coordinate rail replacement services.
• Ensure passenger safety and high standards in service.
• Engage with drivers on regulations and standards.

Skills

Customer service

Communication skills

Ability to work under pressure

Flexibility with shifts

Job description

A leading transport company is seeking a Rail Replacement Coordinator in Bournemouth. This role involves supervising rail replacement services, ensuring the safety of passengers, and providing excellent customer service. Ideal candidates are flexible, communicate well under pressure, and are committed to maintaining high safety standards. This is a physically demanding position where you will work varied hours, including weekends, handling passenger luggage in all weather conditions.