Field-Based Customer Support & Process Improvement Lead

Britvic plc; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading beverage supplier in the UK is seeking a Customer Support Manager to assist the Account Managers in executing business processes for soft drinks and beer. This role will ensure high service levels, drive process consistency, and optimize workflows in a dynamic environment. Ideal candidates will have strong analytical and communication skills, along with a track record in commercial process improvement. Competitive salary and comprehensive benefits are offered.

Benefits

Monthly product allowance

Private Medical options

Life Assurance

Company bonus scheme

Access to 24/7 GP services

Enhanced pension contribution

Generous holiday allowance

High street discounts

Qualifications

• Clear, concise communication tailored to audience.
• Accountability for plans and outcomes.
• Understanding of end-to-end commercial processes.

Responsibilities

• Support Booker Account Controller in business processes.
• Pilot new workflows and capture feedback.
• Design and embed new integrated processes.

Skills

Clear communication

High accountability

Understanding of commercial processes

Problem-solving

Experience in process mapping

Analytical skills

Relationship-building

Job description

A leading beverage supplier in the UK is seeking a Customer Support Manager to assist the Account Managers in executing business processes for soft drinks and beer. This role will ensure high service levels, drive process consistency, and optimize workflows in a dynamic environment. Ideal candidates will have strong analytical and communication skills, along with a track record in commercial process improvement. Competitive salary and comprehensive benefits are offered.