Family and Tenancy Support Officer

Recruit 3; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A support organization in Wales is seeking a dedicated individual to work with domestic abuse survivors within Thrive Housing Project. The role includes providing high-quality tenancy management support, ensuring service user involvement, and addressing support needs. The successful candidate will demonstrate experience in supported accommodation, possess a thorough understanding of risks associated with domestic abuse, and excel in managing repairs and maintenance of properties. This is a permanent position, with closing date on January 5th, 2026.

Qualifications

• Experience working in supported accommodation schemes.
• Knowledge of Fire, Health and Safety procedures.
• Ability to manage planned and reactive repairs and maintenance.

Responsibilities

• Identify and address support needs of survivors of domestic abuse.
• Manage tenancy management support and service standards.
• Record accurate service outcome data for reports to funders.

Skills

High level specialist support

Understanding of risks associated with domestic abuse

Experience with multiple and complex needs

Service intervention decision-making

High quality tenancy management support

Job description

Advice, Charity, Families, Social Welfare

Your role will be to work within Thrives Housing Project to identify and address support needs of individuals and families who are survivors of domestic abuse and reside within Thrive Housing accommodation. You will provide high quality tenancy management support with a specific emphasis on providing practical and emotional support. You will have a good understanding of the risks and support needs of families experiencing domestic abuse, an ability to make service intervention decisions and experience of working with individuals who have multiple and complex needs. You will have experience of working within supported accommodation schemes which adhere to Fire, Health and Safety procedures and Psychologically-Informed Environment (PIE) principles.

You will be someone who can provide high level specialist support to service users, ensuring that service standards are excellent. You will model high quality practice in your work, ensuring that service user involvement and person centred approaches are embedded in the support that you give. You will have a good understanding of social housing and tenancy management support.

You will lead on managing planned and reactive repairs and maintenance of Thrive properties ensuring quick turnaround on voids and lettings. You will be key in recording accurate service outcome data for use in reports to funders and ensure that comprehensive records of outcomes and activities of the service are uploaded to our data management systems.

• Contract Type: Permanent
• Hours: 35

Apply and further information:

Please complete an application form, noting the deadline below.

Closing date: Monday 5th January 2026 – 9am

Interview date: Thursday 8th January 2026

Recruit3 is developed in Wales in association with WCVA (Registered charity 218093, Company limited by guarantee 425299) and The Big Issue Cymru (Co Registration No 3049322)