FAM Admin: False Alarm Management (Nottingham)

Chubb Fire & Security Ltd.; Nottingham; On-site; GBP 24,000; Full time

Job summary

A leading security firm is seeking a FAM Administrator to provide administrative support for false alarm activations in Nottingham. This permanent full-time role involves managing communications with customers and the Police, ensuring accuracy in records and documentation. Ideal candidates will possess strong customer service skills, previous administration experience, and good IT literacy. The role offers a salary of £23,809.50 per annum and various employee benefits including holiday entitlement and a pension scheme.

Benefits

25 days holiday per year

Free Onsite Parking

Cycle to Work Scheme

Company Pension Scheme

Employee Referral Scheme (£1,000)

Life Assurance (4 x Salary)

Health & Wellbeing Resources

Qualifications

• Strong communicator dedicated to exceptional customer service.
• Previous administrative or data entry experience.
• Good level of IT literacy.

Responsibilities

• Provide administrative support for false alarm activations.
• Manage email requests from customers and the Police.
• Maintain unique reference numbers for alarm system responses.

Skills

Customer service

Data entry

IT literacy (Microsoft Word, Excel, Outlook, Teams)

Attention to detail

Job description

A leading security firm is seeking a FAM Administrator to provide administrative support for false alarm activations in Nottingham. This permanent full-time role involves managing communications with customers and the Police, ensuring accuracy in records and documentation. Ideal candidates will possess strong customer service skills, previous administration experience, and good IT literacy. The role offers a salary of £23,809.50 per annum and various employee benefits including holiday entitlement and a pension scheme.