Facilities Management Account Manager

Millers Vanguard Limited; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading facilities management firm is seeking an experienced Account Manager to serve as the primary contact for customers, manage relationships, and deliver tailored solutions. The ideal candidate will have proven experience in account management, excellent communication skills, and the ability to analyze customer data to drive success. This role offers competitive salary and opportunities for career development in a supportive environment.

Benefits

Training in City & Guilds accredited academy

Job Specific Uniform & tooling

Company wide fun days and charity events

Company Pension

Incremental holiday allowance (up to 32 days)

Regular staff ‘treats’

Qualifications

• Proven experience as an account manager or in a related senior client-facing role.
• Strong communication skills to build trust with customers.
• Ability to assess customer data trends to inform strategies.

Responsibilities

• Develop and maintain long-term relationships with customers.
• Act as the main point of contact for customer leadership.
• Monitor account performance metrics and recommend enhancements.
• Collaborate with internal teams to exceed customer expectations.

Skills

Strong communication and interpersonal skills

Organisational and time management skills

Analytical mindset

Proficiency with CRM software

Ability to work independently and collaboratively

Tools

Microsoft Office suite

CRM software

Job description

Job Role

Facilities Management Account Manager

Hours

Monday to Friday, 9.00am to 5.00pm

Location

Millers Vanguard Response Centre (Building 2), Bury, Manchester, BL9 6LE

Job Description

We’re looking for an experienced FM Account Manager who will serve as the primary point of contact for assigned customers and be responsible for managing ongoing relationships, understanding client needs and delivering solutions that drive business success.

This role requires strong communication, problem-solving and strategic thinking skills to maintain customer satisfaction and achieve key performance targets.

Key Responsibilities

• Develop and maintain strong, long-term relationships with customers to ensure retention and satisfaction.
• Act as the main point of contact for the leadership of our customers, responding promptly to inquiries and resolving issues efficiently.
• Understand customer business objectives and provide solutions tailored to their needs.
• Collaborate with internal teams to deliver on and exceed customer expectations.
• Monitor account performance metrics, identify growth opportunities and proactively recommend contract enhancements.
• Prepare reports on account key deliverables and performance indicators for both internal management and our customers.
• Lead and assist in negotiating contracts, renewals and growth opportunities.
• Attend client meetings, presentations and industry events as required.

Required Skills and Qualifications

• Proven experience as an account manager or in a related senior client-facing role.
• Strong communication and interpersonal skills, with the ability to build trust and rapport with customers.
• Excellent organisational and time management skills.
• Analytical mindset with the ability to assess customer and internal data and trends to inform strategies.
• Proficiency with CRM software and Microsoft Office suite.
• Ability to work independently and collaboratively within a team.

Company Information

Who are we?

Miller’s Vanguard are proud to have been supporting all the UK’s Supermarket chains for over 40 years, in brief, we are the people in the background ensuring that supermarkets keep the Nation fed! Maintaining a wide and varied range of assets from food production equipment through to loading bay lifts.

Our services are as follows:

• Nationwide reactive maintenance
• Hygienic Deep cleaning & Planned maintenance services
• Refurbishment, logistics and installation of equipment

We do all of this with the firm foundations of being owned by the global Ali Group, whose turnover is in excess of £4 billion p.a.

Our people

Despite being a large operation here at Miller’s Vanguard we still firmly believe in running the business like we have done for the last 40 years, by valuing our biggest asset we have YOU…the employee.

Our team of over 500 employees have the advantage of working in state-of-the-art working environments:

• New (2021) Technical response centre
• Award Winning research, Innovation, and recycling facility
• Industry leading Mercedes Benz fleet

We believe in providing you with the very best environment and tools to do the job.

Career Development

Training is also a huge part of our culture here at Miller’s Vanguard and our City and Guilds accredited training centre is where we coach and develop our employees regardless of your position or your length of service, we want to make sure that our staff can progress and keep pace with ever changing equipment technologies.

Why Join Us

• Training in our City & Guilds accredited academy
• Job Specific Uniform & tooling for all roles
• Company wide fun days and charity events
• Company Pension
• Incremental holiday allowance (up to 32 days per year)
• Regular staff ‘treats’ for employees and their families