Facilities Helpdesk Manager

Torbayandsouthdevon; Torquay; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare facility in Torquay is seeking an experienced Facilities Helpdesk Manager to oversee operations for a 24/7 service team. This role includes managing service requests, leading a team, and maintaining a clean and efficient environment for patients and staff. The ideal candidate will contribute to the smooth running of hospital operations and have prior experience in facilities management. This position offers stability, job security, and the chance to impact community healthcare delivery.

Qualifications

• Experience in facilities management and operations in a healthcare or similar environment.
• Strong leadership skills with the ability to manage a team effectively.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage day-to-day operations of the Facilities Helpdesk.
• Prioritize and coordinate service requests.
• Provide leadership and guidance to facilities staff.

Job description

Overview

Torbay Hospital is looking for a dedicated and experienced Facilities Helpdesk Manager to join our team.

You will be part of a team of six managers providing 24/7 service coverage on a rota basis, ensuring the efficient management of our facilities operations helpdesk. You will prioritize and coordinate essential facilities services such as deep cleans, portering, linen room and other operational requests to keep a safe and efficient environment for patients, staff, and visitors.

You will play a crucial role in maintaining a safe, clean and comfortable environment for patients, staff and visitors, contributing directly to high-quality healthcare delivery. Working in a healthcare setting allows you to develop valuable skills in facilities management, maintenance, and healthcare compliance.

You’ll also have the opportunity to gain knowledge specific to the healthcare industry. Hospitals are essential, meaning that the facilities team plays an ongoing role in keeping the operations running smoothly, offering stability and job security.

Responsibilities

• Manage the day-to-day operations of the Facilities Helpdesk.
• Prioritize and coordinate service requests, including deep cleans, portering, and other facilities-related tasks.
• Ensure all requests are handled promptly and effectively, adhering to hospital policies and procedures.
• Provide leadership and guidance to facilities staff, ensuring a high standard of service delivery.
• Maintain accurate records of service requests and outcomes.
• Ensure that all tasks are assigned, monitored, and completed within the required timeframe.
• Work closely with other hospital departments to address any urgent or ongoing facilities issues.
• Provide 24/7 service cover on a rota basis, ensuring adequate staffing levels at all times.

Benefits and Impact

Being part of a dedicated team at Torbay Hospital means working alongside a range of professionals committed to making a positive impact. Your work ensures that the hospital runs efficiently and is equipped to provide the best possible care to patients, directly impacting the wellbeing of the community.

Torbay Hospital is a vital part of the community, and working there allows you to contribute to the health and wellbeing of the local population. By joining this team, you’ll be part of an essential, skilled group that helps ensure smooth hospital operations and supports patient care in a meaningful way.

Contact

For further details or informal visits, contact: Name: Ryan Evans
Job title: Facilities Operations Manager
Email address: [e-mail]
Telephone number: 01803 655325