Facilities Helpdesk Coordinator

nationalcaregroup.com; Daventry; Hybrid; GBP 20,000 - 24,000; Full time

Job summary

A leading social care provider is seeking a Facilities Helpdesk Coordinator to support compliance for their residential portfolio. The role involves planning, administration, and supervision of compliance inspections. The ideal candidate should have strong organizational and administrative abilities and experience in a customer service role. You will work in an inclusive environment that values diversity and provides opportunities for personal and professional growth.

Benefits

Paid training and qualifications

High street discounts

Wagestream financial app access

Diversity and inclusion initiatives

Qualifications

• Proven experience in a customer service-focused role.
• Health and safety knowledge or experience preferred.
• Competent in generating reports and maintaining documentation.

Responsibilities

• Supervise and maintain compliance calendar.
• Schedule contractors for compliance-related tasks.
• Generate compliance and performance reports.

Skills

Customer service focus

Organisational skills

Strong administrative skills

Proficient in Microsoft Office

Excellent communication abilities

Time management skills

Tools

CAFM system

Job description

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Salary: Up to £24,000 per annum based on experience

About National Care Group

National Care Group is one of the UK’s leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autism and complex related needs. Its mission is to empower those it supports to lead their best life, enabling them the opportunity to unlock their full potential and live as independently as possible within their community.

What’s in it for you?

• The opportunity to develop a career in a secure and fulfilling role at an organisation that values growing its team from within.
• You can continuously learn on the job with the benefit of paid training and the opportunity to gain recognised qualifications.
• You will work at an organisation that celebrates age, gender and diversity within an inclusive culture.
• The organisation promotes an environment of wellbeing with support for you to stay healthy and happy.
• The opportunity to earn rewards through a Refer a Friend scheme.
• Access to an app called Wagestream, enabling greater control over your finances.
• Access to hundreds of high street discounts, including the opportunity to have a Blue Light Card.

Facilities helpdesk coordinator Position

The Facilities helpdesk co-ordinator will play a key role in supporting the Estates and Procurement function, ensuring the effective planning, administration, and supervision of statutory compliance inspections and remedial works across our residential portfolio. Working primarily through our bespoke CAFM (Computer Aided Facilities Management) system and standard Microsoft Office software, the role is both administrative and operational in nature.

What You’ll Do

• Supervise and maintain the Estates compliance calendar across the group.
• Schedule and book contractors to carry out compliance-related inspections and services.
• Source and onboard new contractors as required.
• Chase contractors for necessary compliance documentation, job completion forms, and invoices.
• Maintain and update the compliance database using the CAFM (Computer Aided Facilities Management) system.
• Arrange and coordinate remedial works related to compliance findings.
• Liaise with services to provide updates, schedule contractor visits, and gather customer satisfaction feedback.
• Generate and deliver system-based compliance and performance reports.
• Administer Planned Preventative Maintenance (PPM) activities.
• Act as the main point of contact for sites and service users through the Estates helpdesk.
• Manage the administration of quoted works.
• Undertake occasional site visits and attend other NCG office locations as required.
• Perform any other reasonable duties as assigned by the Head of Estates.

The Ideal Candidate

• Proven experience in a customer service-focused role, ideally with exposure to contractors or facilities management.
• Health and safety knowledge or experience (preferred but not essential).
• Excellent organisational and scheduling skills with high attention to detail.
• Strong administrative skills and experience in managing multiple priorities.
• Proficient in Microsoft Office applications (Excel, Word, Outlook); familiarity with non-Windows-based software is a plus.
• Exceptional written and verbal communication abilities.
• Competent in generating reports and maintaining accurate documentation.
• Comfortable working with CAFM or compliance tracking systems.
• Strong time management skills with the ability to meet deadlines under pressure.
• Professional telephone manner and confident interpersonal communication.
• Ability to understand and follow instructions and organisational policies.
• Full UK Driving Licence (essential for site visits).
• Positive team player with a strong work ethic and a collaborative mindset.
• Treats all individuals fairly, respectfully, and in line with organisational values.

Don’t meet every single requirement? We invite you to apply anyway!

At National Care Group, we are dedicated to building a diverse, inclusive and authentic organisation. So, if you’re ready to embark on a journey where your potential outweighs your current skill set, we encourage you to apply. You might have the right values and attitude we are looking for!