Facilities Helpdesk Administrator – Support & Coordination

Cygnet Group; Stoke-on-Trent; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading mental health service provider in the UK is seeking a Helpdesk Administrator to manage the administrative processes of facilities management software. The role involves logging work requests, ensuring documentation is in order, and providing support to site managers. The ideal candidate will have excellent organizational skills, outstanding communication abilities, and a passion for making a difference. This position offers strong career progression and various perks to support employee satisfaction.

Benefits

Strong career progression opportunities

Expert supervision & support

Employee referral scheme

Pension scheme

Cycle to work scheme

Employee discount savings

Responsibilities

• Manage the administrative process of the facilities management software.
• Log required works on the facilities management software daily.
• Ensure correct quotes and approvals before logging work.
• Act as a key contact for onsite maintenance with urgent queries.
• Assist with Out of Hours works documentation.

Skills

Excellent organisational and planning skills

Outstanding communication and interpersonal abilities

Good verbal and written communication skills

Competent with Microsoft Office

Attention to detail and accuracy

Confidentiality and adaptability

Information gathering and monitoring skills

Problem analysis and problem solving skills

Job description

A leading mental health service provider in the UK is seeking a Helpdesk Administrator to manage the administrative processes of facilities management software. The role involves logging work requests, ensuring documentation is in order, and providing support to site managers. The ideal candidate will have excellent organizational skills, outstanding communication abilities, and a passion for making a difference. This position offers strong career progression and various perks to support employee satisfaction.