Experience Strategist

Craft Agency Ltd; Manchester; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A creative agency in Manchester seeks an Experience Strategist to collaborate with the design team and drive impactful brand experiences. This role involves translating business opportunities into creative solutions and requires a strong background in design strategy, particularly in customer experience and retail. The ideal candidate will have a proven track record in delivering successful concepts and a passion for cultural trends. The position offers a salary between £50,000 and £65,000 and hybrid working options.

Benefits

Competitive salary

Hybrid working

Learning and development opportunities

Collaborative environment

Work with world-leading clients

Qualifications

• Strong background in design strategy, ideally customer experience and retail.
• Proven track record of delivering successful concepts and experiences.
• Ability to turn insights into actionable strategies.

Responsibilities

• Collaborate with design team to create impactful experiences.
• Translate business opportunities into creative briefs.
• Research trends and analyse audiences to guide work.

Skills

Analytical mindset

Passion for storytelling

Design strategy

Attention to detail

Collaboration with teams

Job description

The Company

This independent, US-based creative agency lives and breathes ideas that make an impact. Blending strategy with design, they help world-leading brands shape the future of retail, bringing bold concepts to life across digital and physical spaces.

It’s an ambitious, collaborative environment where no two days are the same. You’ll join a team that values creativity, pace, and autonomy, with the freedom to make your mark and the support to grow.

What’s on Offer?

• £50,000 – £65,000
• Hybrid working
• World‑leading clients
• Growing & ambitious team scaling in the UK
• Collaborative and creative team
• Plenty of learning and development opportunities

The Position

Lending your passion, analytical mindset, and flair for storytelling, you’ll collaborate with the design team to create experiences that drive both brand and business impact. You’ll translate business opportunities into clear, creative briefs and solutions while developing strategies aligned with brand objectives and audience needs.

You’ll research trends, analyse audiences, and spot opportunities to guide creative work. Working with designers and writers alike, you’ll develop concepts, lead brainstorming sessions, and present strategies that bring ideas to life while meeting business goals.

What We’re Looking For

We want to hear from curious and driven Experience Strategists with a strong background in design strategy, ideally in customer experience and retail design strategy. You’ll have a proven track record of delivering successful creative concepts and consumer experiences.

You’ll bring a strong design eye, close attention to detail, and analytical skills to turn insights into actionable strategies. Experience collaborating with designers, copywriters, and project managers is essential. Above all, you’ll have curiosity, a passion for cultural and consumer trends, and a drive to make an impact with your work.