Experience Specialist (Full Time) - Samsung KX

Frontier Developments plc; City of London; On-site; GBP 28,000; Full time

Job summary

A leading technology and retail firm in London is seeking an Experience Specialist to join their team. This role involves welcoming guests, assisting with product inquiries, and creating enjoyable experiences. Candidates should have retail experience and a passion for technology. The position offers a salary of £27,007 annually, with various staff benefits including health plans and annual leave.

Benefits

Samsung work phone

Discount on Samsung members-only website

21 days annual leave + Bank Holidays

Health cash plan via Medicash

Cycle to work scheme

Bonus and generous commission

Qualifications

• Previous experience in a customer-facing role.
• Ability to work flexible hours including weekends.
• Strong communication and presentation skills.

Responsibilities

• Welcome guests and assist with inquiries about Samsung products.
• Create enjoyable experiences for visitors.
• Handle unexpected challenges and ensure smooth events.

Skills

Customer oriented

Positive mentality

Experience in retail

Interest in technology

Team player

Job description

We are looking for a driven Experience Specialists (Sales advisor) with a passion for people and technology to join our amazing team at Samsung KX. Samsung KX was launched, in collaboration with Stellar Global, in 2019.

Based in Kings Cross, London, Samsung KX is their impressive flagship European brand experience space and Stellar is responsible for managing and developing its exceptional people. Designed to give guests the ultimate immersive brand experience, Samsung KX is a place where people are invited to discover, interact with and learn new skills in a dynamic environment through a range of workshops, events and performances together with local community partners.

As an Experience Specialist you are responsible for the day to day business at the space. Whether it's welcoming guests at reception or answering questions about the latest Samsung products from customers before they move on to purchase, you are the go-to person for everything that goes on in the space. You strive to create a great, enjoyable experience for every guest that walks through our doors, while ensuring sales are being made and events run smoothly. You are comfortable speaking in front of crowds and are capable of giving tours and can handle unexpected challenges thrown your way.

You will get to work at an exciting space that truly feels like it was transported from the future and work in a team of talented individuals who all work toward the common goal of making Samsung KX a place customers love to visit and return to.

About Stellar Global

Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people. By investing heavily in its staff, Stellar is able to deliver a best-in-class service for physical, virtual or hybrid retail experiences. By providing bespoke, immersive training programs and opportunities to flourish and progress, Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists.

What are we looking for:

• A positive mentality and a drive to succeed
• Experience in retail is preferred
• A keen interest in technology
• Someone who is customer oriented and takes a consultative approach to selling
• A team-player who loves sharing their passion with others
• A fully flexible person to work with us 5 days a week ( 37.5 hrs contract)

What we offer:

• £27 007 annual salary
• Samsung work phone
• Discount at Samsung members only website
• 21 days annual leave + Bank Holidays (and 1 extra day following the completion of 1 year of service)
• Health cash plan via Medicash
• Cycle to work scheme
• Great staff benefits such as bonus and generous commission

£27,007 - £27,007 a year