Experience & Engagement Co-ordinator

Teesworks; Tees Valley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable educational institution in Tees Valley is seeking an engaging Experience and Engagement Coordinator to enhance Library and Student Life services. This full-time role involves overseeing physical and online service coordination, providing day-to-day supervision, and ensuring outstanding customer-centered services. Ideal candidates will have strong organizational skills and digital literacy. Enthusiasm and a proactive attitude are essential in this dynamic environment. This position offers an opportunity to contribute significantly to the student experience.

Qualifications

• Experience in managing customer-focused services.
• Ability to coordinate services within a team.
• Strong organizational skills to support service delivery.

Responsibilities

• Oversee coordination of physical and online services.
• Provide day-to-day supervision and support to teams.
• Ensure customer-centered service delivery.

Skills

Organizational skills

Digital literacy

Enthusiasm and energy

Job description

We are delighted to be able to offer an exciting opportunity to join our Learning, Teaching and Research team within Student and Library Services at Teesside University. We are looking to appoint a full time permanent Experience and Engagement Coordinator who will be part of a Coordinator team who will work together to coordinate the delivery of Library and Student Life services. This role has a focus to ensure that the Learning, Teaching and Research team offer outstanding customer-centred services to our customers and will oversee the provision and coordination of physical and online spaces that provide an effective gateway into wider Student Life services for our student body.

There will be day to day pastoral line management responsibility within this role alongside the day to day supervision and support to our teams providing customer focused services across all service hours. This is a full time permanent role, working 37 hours per week, including working one evening per week until 19:00 and starting one morning per week at 08:00, supporting our service delivery.

We are looking for individuals who can bring enthusiasm and energy into our team along with organisation skills that will support the effective coordination of the services that sit within the Learning, Teaching & Research team portfolio. Having a solid level of digital literacy will be an advantage when coordinating those services that sit in an online environment.

For more details or to arrange an informal chat about this role, please contact us at this address:[e-mail]

Please note that the University may ask you to participate in a number of selection activities as part of the recruitment process for this vacancy.

If you are shortlisted, your interview will take place in person, on campus.

Interviews will take place on 13 February 2026.

Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for university sponsorship under the Skilled Worker visa route.