Executive Director

Sunrise Senior Living, LLC; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading senior living company in the UK is seeking an Executive Director to lead the community. The role involves managing operations, ensuring quality care, and fostering a positive team environment. Candidates should have administrative experience, a passion for working with seniors, and strong leadership abilities. Benefits include medical plans, paid time off, and tuition reimbursement.

Benefits

Medical, Dental, Vision, Life and Disability Plans

Retirement Savings Plans

Paid Time Off

Tuition Reimbursement

Qualifications

• Administrator experience with top-line and bottom-line growth required.
• Passion for working with seniors essential.
• Ability to work flexible hours including weekends and evenings.

Responsibilities

• Lead community operations and financial management.
• Build and motivate a cohesive team.
• Ensure regulatory compliance and quality assurance.

Skills

Inspiring Others

Guiding Team Success

Coaching and Developing Others

Creating a Culture of Trust

Customer Focus

Education

College degree preferred

Administrator’s license or certification

Tools

Microsoft Office

Job description

Job Overview

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. You will build meaningful relationships with residents, their families, and team members alike, while gaining joy in serving others and deep fulfillment in your work.

Community Name: Sunrise at Lonsdale Square

The Executive Director is responsible for overall leadership, management, and success of the community. Responsibilities include financial management, hiring, supervising, training, team‑member relations and recognition, communication, family services, resident well‑being, quality assurance, regulatory compliance, and ownership of the sales and marketing process to maximize revenue and market position.

Essential Duties

Responsibility & Qualifications

• Inspiring Others: Motivate individuals toward higher performance aligned with the organization’s vision; communicate a clear, customer‑focused vision based on a Resident‑Centered Model of care; model a strong belief in mission, vision, and purpose; articulate the Sunrise Shared Values and Principles of Service.
• Guiding Team Success: Build, motivate, and guide a cohesive team; provide clear direction; manage talent selection; embrace diversity; set realistic goals; share information; ensure consistent orientation and training; promote engagement opportunities; address concerns and guide conflict resolution; promote the EAP; research and resolve Hotline Call Reports.
• Coaching and Developing Others: Provide feedback, instruction, development guidance; convey performance expectations; hold effective one‑on‑one meetings; support career growth; promote Sunrise’s development programs; build an internal pipeline for leadership positions.
• Creating a Culture of Trust: Foster integrity, respect, and trust; set an example of honesty and consistency; provide empathetic listening; encourage open dialogue; advocate for team and residents; communicate consistently with all stakeholders.
• Leading Change: Drive organizational and cultural change; identify improvement opportunities; create momentum; facilitate transition; overcome resistance.
• Customer Focus: Use customer perspective to guide priorities; implement service practices; achieve high engagement scores; lead engagement improvement plans; resolve concerns; maintain resident interaction and referral rates; remain mission‑driven.
• Quality Assurance & Regulatory Compliance: Ensure high quality care; institute timely corrective action; review surveys; maintain a thorough knowledge of regulations and policies; act as Community Privacy Representative; maintain resident files; follow regional and mock survey reports; adhere to safety and risk management policies; review incident reports.
• Family Services: Communicate proactively with families; plan monthly family events; encourage volunteer involvement; make availability; uphold family support programs and meetings.
• Business Development & Top‑Line Growth: Build local relationships to drive business; coach the Director of Sales; monitor sales metrics; conduct post‑call reviews; hold accountability for leads and referrals; implement effective external development strategies.
• Driving for Results: Set high goals, track progress, meet or exceed NOI and occupancy expectations; manage P&L; maintain labor schedules; achieve resident retention; engage in local councils; instill whole‑community approach; drive ownership among department leaders.
• Business Acumen: Use financial and market knowledge to improve results; meet financial targets; think strategically; understand operational programs; forecast accurately; overcome obstacles; analyze market dynamics (niche, competition, service opportunities, demographics, labor availability).
• Financial Management: Improve profitability; adhere to budget; achieve revenue; review monthly statements; manage pricing and collections; control cost; submit budgets in a timely manner.
• Operational Decision Making: Use data to identify issues; commit to action; comply with regulations; promote prudent risk‑taking; maintain training compliance; perform other duties as assigned.
• Core Competencies: Handle priorities; delegate; communicate effectively; manage time and organization; demonstrate good judgement and problem solving.

Experience and Qualifications

• College degree preferred; degree and management experience may be required per state/provincial requirements.
• Administrator’s license or certification may be required per state/provincial requirements.
• Prior General Manager/Administrator experience with top‑line and bottom‑line growth (length varies).
• Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading teams through change.
• Previous sales experience preferred.
• Passion for working with seniors.
• Success in managing operating expenses.
• Proficiency in Microsoft Office and Sunrise applications with the ability to learn new applications.
• Ability to work weekends, evenings, and flexible hours.

About Sunrise

Ready to take the next step and make a bigger impact? At Sunrise, we prioritize celebrating the unique ways you bring moments of togetherness and joy to everyone you serve. Coupled with support, benefits, and growth opportunities, we offer a career that positively shines toward your goals.

Benefits

• Medical, Dental, Vision, Life and Disability Plans
• Retirement Savings Plans
• Employee Assistance Program / Discount Program
• Paid Time Off, sick time, and holiday pay
• MyFlexPay to get paid within hours of a shift
• Tuition Reimbursement
• Potential discretionary and non‑discretionary bonuses, based on position and performance.
• Some benefits have eligibility requirements.

Compensation Disclaimer

Selected candidates will be offered competitive compensation based on geographic location, skills, experience, qualifications, and certifications/licenses.

Accessibility for Ontarians with Disabilities Act

Upon request, Sunrise Senior Living will provide accommodation to a job applicant with a disability during its recruitment process. If you require accommodation, please contact [e-mail].