EV Customer Support Advisor – Dundee (Rotating Shifts)

Swarco Traffic Holding AG; Dundee; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading electric vehicle service provider in Dundee is looking for a customer-focused individual to join their team. The role involves assisting electric vehicle drivers and charge point owners, providing technical support, and ensuring excellent customer service. Candidates should possess strong communication skills, a proactive attitude, and experience in customer service. The position offers a competitive salary, generous holiday allowance, and opportunities for professional development.

Benefits

33 days holiday

Birthday off

Employer pension contributions

Employee Assistance Programme

Life assurance up to 6x salary

Qualifications

• Proven experience in customer service, either over the phone or face-to-face.
• Effective communication and active listening skills.
• Experience with data management and reporting.

Responsibilities

• Assist users and charge point owners with service inquiries.
• Provide basic technical assistance for charge point faults.
• Track performance and user activity to enhance customer experience.

Skills

Customer service experience

Proactive communication skills

Computer and social media proficiency

Motivated to learn

Competent in Microsoft Office

Record keeping skills

Detail focused and analytical

Ability to multi-task

Organizational skills

Team player mentality

Job description

A leading electric vehicle service provider in Dundee is looking for a customer-focused individual to join their team. The role involves assisting electric vehicle drivers and charge point owners, providing technical support, and ensuring excellent customer service. Candidates should possess strong communication skills, a proactive attitude, and experience in customer service. The position offers a competitive salary, generous holiday allowance, and opportunities for professional development.