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EUC Engineer/IT Engineer

Sword group

Bacton, Great Yarmouth

On-site

GBP 50,000 - 75,000

Full time

30+ days ago

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Job summary

A leading technology solutions provider in Bacton is looking for an EUC/IT Engineer to deliver IT support across multiple client locations. The role involves troubleshooting and maintaining desktops, laptops, and mobile devices while ensuring maximum reliability and service quality. Candidates should have experience in desktop support and troubleshooting, with a full UK driving licence. This position offers a competitive salary and a comprehensive benefits package.

Benefits

Personalised Career Development

Flexible working

Generous annual leave allowance

Pension scheme

Access to private health and well-being schemes

Qualifications

Previous experience in end-user computing (EUC) or desktop support roles.
Ability to troubleshoot issues effectively.
A full, clean UK driving licence.

Responsibilities

Deliver on-site IT support across multiple client locations.
Diagnose and carry out minor repairs on desktops and laptops.
Install and troubleshoot supported software.

Skills

End-user computing (EUC)

Desktop support

Troubleshooting

Communication skills

Tools

Windows 10/11

Microsoft 365

ServiceNow

3 days ago Be among the first 25 applicants

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals.

As an EUC/IT Engineer, you'll play a key role in delivering dependable, on-site IT support across multiple client locations in Bacton and/or Great Yarmouth. Working closely with customers, you'll support and maintain desktops, laptops, AV systems and mobile devices, ensuring minimal disruption and maximum reliability. You'll also have an opportunity to be involved in project-style offshore work, so adaptability, excellent communication, and a proactive mindset are essential. This role offers variety, challenge, and the chance to work across diverse environments - from office floors to offshore vessels - all while delivering excellent service and real impact.

Here's what the role looks like:

Diagnose and carry out minor repairs on desktops, laptops and peripherals (RAM, HDDs, batteries, keyboards, etc.)
Install and troubleshoot supported software and standard mobile applications
Configure mobile devices for secure work use (email, VPN, MFA tools)
Set up, maintain, and support AV systems in meeting rooms and collaboration spaces
Provide basic troubleshooting support for printers and scanners, escalating to third-party vendors when needed
Deliver the above activities across client sites and on offshore assets as part of project delivery
Ensure consistent delivery in line with customer SLAs and excellent end-user experience

Requirements

Previous experience in end-user computing (EUC) or desktop support roles, either in office-based or field-based settings
Experience working across multiple sites or customer environments is helpful
Offshore experience is desirable - but we also welcome applicants who are willing to undertake the required training and medical certifications as part of the role
Ability to troubleshoot issues effectively and work with users at all levels
A full, clean UK driving licence

Familiarity with:

Operating Systems - Windows 10/11 and Windows Server (2016, 2019, 2022)
Microsoft applications - Microsoft 365, Office, Teams
Basic hardware maintenance - e.g. replacing RAM, hard drives, or graphics cards
Support tools - ServiceNow, TopDesk, N-Able, or other service desk platforms
Cloud services and virtualisation technologies (hands-on experience or willingness to learn)

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
Flexible working: Flexible work arrangements to support your work-life balance. We can't promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.
A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more.....

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

Seniority level