EU IT Service Desk Analyst (Hybrid)

Brighton College (Singapore) Pte Ltd; Greater London; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

An international education organization is seeking a motivated EU Service Desk Analyst to provide 1st line IT support across Europe and the US. This hybrid role involves supporting staff, students, and parents while managing incidents through IT systems. Ideal candidates will have experience in IT support, strong communication skills, and a good understanding of Microsoft platforms. Benefits include a competitive salary, holiday allowance, and professional development opportunities.

Benefits

up to £28k salary depending on qualifications

Holiday Allowance

School fee discount

Exclusive third-party discounts

Professional Development

Qualifications

• Experience in service desk environments.
• Knowledge of IT infrastructure and application support.
• Ability to identify and resolve problems efficiently.

Responsibilities

• Manage incidents and service requests through ITSM tool.
• Provide hands-on support for end-user devices.
• Maintain clear documentation and knowledge base articles.

Skills

Experience in IT support

User account management

Communication skills

Problem-solving

Time management

Tools

Active Directory

Azure

Office 365

Job description

An international education organization is seeking a motivated EU Service Desk Analyst to provide 1st line IT support across Europe and the US. This hybrid role involves supporting staff, students, and parents while managing incidents through IT systems. Ideal candidates will have experience in IT support, strong communication skills, and a good understanding of Microsoft platforms. Benefits include a competitive salary, holiday allowance, and professional development opportunities.