EU IT Service Desk Analyst (Hybrid)

Oakfields Montessori Schools Ltd.; Greater London; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading educational organization is seeking an experienced EU Service Desk Analyst to provide high-quality IT support across its operations in Europe and the US. This hybrid role involves managing service requests and supporting end-user devices. Ideal candidates will have experience in IT support, user account management, and excellent communication skills. The position offers benefits including a salary of up to £28k, holiday allowance, and professional development opportunities.

Benefits

up to £28k depending upon qualifications and experience

Holiday Allowance

School fee discount

Exclusive third-party discounts

Professional Development

Qualifications

• Experience in IT support and service desk environments.
• Solid understanding of user account management across platforms.
• Foundational knowledge of IT infrastructure and application support.

Responsibilities

• Manage incidents and service requests through the Group ITSM tool.
• Provide hands-on support for end-user devices.
• Contribute to the creation of user-friendly documentation.

Skills

IT support experience

User account management

Active Directory

Azure

Office 365

Excellent communication skills

Job description

A leading educational organization is seeking an experienced EU Service Desk Analyst to provide high-quality IT support across its operations in Europe and the US. This hybrid role involves managing service requests and supporting end-user devices. Ideal candidates will have experience in IT support, user account management, and excellent communication skills. The position offers benefits including a salary of up to £28k, holiday allowance, and professional development opportunities.