Estate Manager - Occupier Services

Colliers International Deutschland Holding GmbH; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading real estate services firm in the United Kingdom is seeking an Estates Manager to provide support for a diverse commercial property estate. This role involves managing client relationships, resolving tenant inquiries, and coordinating various property management duties. The ideal candidate must be MRICS qualified and possess strong project management and communication skills. Join a team that values diversity and promotes a culture of inclusivity and respect.

Qualifications

• Significant experience post-MRICS qualification.
• Proven leadership and project management abilities.
• Strong client relationship management skills.

Responsibilities

• Provide corporate property management support for commercial property estate.
• Manage landlord enquiries and resolve tenant responsibilities.
• Perform routine Lease Advisory and Agency work.
• Co-ordinate quarterly tenant meetings and invoice processing.

Skills

Strong leadership and project management skills

Ability to build and maintain strong client relationships

Excellent communication and presentation skills

Education

MRICS Qualified with significant post-qualification experience

Job description

Company Description

Colliers is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers, and investors on a local, national and international basis. Services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing and research. We provide our services across the core sectors (office, industrial, retail and hotel) as well as many specialised property types.

The UK business is headquartered in London, with over 1200 specialists throughout 16 offices across the UK and Ireland.

Job Description

The role of an Estates Manager is to provide corporate property management support, service co-ordination and advice for a commercial property estate comprising multiple offices, retail units, industrial units and other specialist interest. The purpose of this role is to provide an efficient and effective administration service as well as strategic advice for the estate. This role will be responsible for the management and development of client relationships in order to achieve maximum profitability and to generate new opportunities for business development within the Business Group and within Colliers International.

• Management of landlord enquiries and observation of obligations under the lease
• Regular liaison with tenants on other responsibilities
• Co-ordinating and resolving third / neighbouring party requirements and disputes
• Co-ordinating and managing the sublet estate
• Planning, undertaking and reporting on inspections
• Ensuring that property files are up to date
• Ensuring that there is the appropriate level of data, supervision and regular reporting on the client property database
• Managing specialist service partner provisions across a portfolio of properties
• Review and quality assure reporting and recommendations from specialist subject matter experts
• Carry out routine Lease Advisory and Agency work
• Monitoring and updating any client helpdesk
• Co-ordination of quarterly tenant meetings
• Performance management of contractors and service providers
• Contribute to the planning, development and monitoring of premises
• Collation of data and reporting on H&S and Environmental performance
• Accident investigation and reporting, and assisting with co-ordination of insurance claims
• Invoice processing
• To be aware of and comply with company and statutory requirements regarding health and safety, fire and hygiene
• The candidate will be expected to work in a flexible way and as part of a team
• Line management of an administrator.

Qualifications

• MRICS Qualified with significant post-qualification experience.
• Strong leadership and project management skills.
• Ability to build and maintain strong client relationships.
• Excellent communication and presentation skills.

Additional Information

At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard.

What sets Colliers apart from their competition is not what we do, but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people – we are passionate, take personal responsibility and always do what’s right for our clients. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results.