Entry-Level Tech Support Engineer, Gaming Peripherals

Hewlett Packard Enterprise; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking a Graduate Technical Support Engineer to provide exceptional technical support for their HyperX range of gaming peripherals. The role involves resolving customer inquiries and technical issues to enhance their gaming experience. Candidates should have a minimum of 1 year's customer support experience, excellent communication, and organizational skills, along with a strong focus on customer satisfaction. This position offers a dynamic work environment focused on innovation.

Qualifications

• Minimum of 1 year experience in customer support.
• Strong focus on customer satisfaction.
• Ability to maintain and update knowledge of hardware/software.

Responsibilities

• Provide technical support for HyperX gaming peripherals.
• Resolve technical issues and answer inquiries.
• Enhance overall gaming experience for customers.

Skills

Knowledge of PC Architecture

Knowledge of Microsoft OS

Excellent communication skills

Excellent organizational skills

Customer satisfaction focus

Time management

Ability to prioritize workload

Multi-tasking

Job description

A leading technology company in the United Kingdom is seeking a Graduate Technical Support Engineer to provide exceptional technical support for their HyperX range of gaming peripherals. The role involves resolving customer inquiries and technical issues to enhance their gaming experience. Candidates should have a minimum of 1 year's customer support experience, excellent communication, and organizational skills, along with a strong focus on customer satisfaction. This position offers a dynamic work environment focused on innovation.